Technical Writer - Junior to Mid Level

| Greater Boston Area

The Technical Writer is responsible for writing and maintaining several types of user documentation including user guides, release notes, reference manuals, online help text, and instructions. The Technical Writer gathers, develops, and disseminates technical information among customers, engineers, support professionals, and other technical writers on the team.

 

SPECIFIC DUTIES and RESPONSIBILITIES:

  • Write and maintain topic-based and context-sensitive help using Madcap® Flare® while ensuring our established writing style and standards are met.

  • Research and document product information and functionality by attending standups and interviewing Product Managers, User Experience Designers, other Technical Writers, and Subject Matter Experts. 

  • Use engineering and project management tools such as JIRA, Confluence, Salesforce, and TestRail to understand issues and develop documentation output.

  • Capture end-user and administrative tasks performed in our products and their expected results. 

  • Participate in peer edits. 

  • Establish an understanding of the documentation development life cycle and participate in coordinating milestones as a team.

  • Report project impediments to the team, Product Owners, and Scrum Master.

  • Produce documentation drafts and support the flow of information among teams during development and testing.

  • Collaborate with teammates and be mentored in at least one advanced industry skill.

  • Participate in Agile development processes. 

  • Help maintain the team’s outstanding record of on-time documentation delivery.

 

ADDITIONAL DUTIES and RESPONSIBILITIES

  • Coordinate deliverables with varying priorities and deadlines within two-week sprints.

  • Use revision and source control effectively within a team setting. 

  • Pursue job/career-related experiences and learning outside of the scope of assigned duties.

  • Be mentored on and model collaboration within and across the organization.

  • Share knowledge in areas of expertise.

  • Develop PrismHR skills.

 

DESIRED SKILLS and EXPERIENCE:

  • In lieu of work experience, technical writing certificate or internship required. 

  • Course work or experience with Madcap® Flare® strongly desired.

  • Strong oral and written communication skills.

  • Exposure to concepts of research-based methods of presenting information.

  • Technically curious and motivated.

  • Ability to take direction with a “get the job done” attitude.

  • Flexible and willing to accommodate shifting deadlines.

  • Exposure to SaaS or web-based software environments.

  • BS/BA in related field such as Computer Science, Communications, English, or Technical Writing.

PrismHR is an EO/AA/VEV/Disabled Employer
Diversity Candidates are encouraged to apply

Location: Technical Documentation in Hopkinton, MA

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • Sails.jsFrameworks
    • Angular 2+Frameworks
    • PostgreSQLDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • Adobe XDDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • Joomla!CMS
    • WordpressCMS
    • SalesforceCRM
    • GMailEmail
    • MarketoLead Gen

Location

35 Parkwood Drive, Hopkinton, MA 01748

An Insider's view of PrismHR

What are some social events your company does?

PrismHR hosts a bunch of events, so it's easy to connect with other team members in the company. To name a few, we've hosted cornhole tournaments, painting classes, trivia nights, charity fundraisers, and holiday decorating contests, not to mention free food- breakfasts, potlucks, and an ice cream truck in the summer!

Jackie

Marketing Programs Specialist

What are PrismHR Perks + Benefits

Culture
Volunteer in local community
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Perks & Discounts
Casual Dress
Company Outings
PrismHR hosts a variety of company outings each year.
Game Room
Our game room includes Shuffle Board, Video Games.
Stocked Kitchen
PrismHR has a fully stocked kitchen including unlimited snacks, coffee, tea and soda.
Pet Friendly
PrismHR is a dog-friendly office everyday.
Professional Development Benefits
Lunch and learns
PrismHR hosts Lunch and Learns to support new initiatives across the company.
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