Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.

CA Veracode, the Application Security division of CA Technologies located in Burlington, MA is looking for a hard-working and energetic technical writer to join our User Assistance team. The User Assistance Team is an integral part of the UX/UA department that prides itself in good relationships, a sense of fun, and the ability to work together as a team to achieve the common goals for our users. We only want to hire a writer who is a high-achiever, positive-thinker, and who deeply believes in the industry and profession of technical communication.

Tasks and Responsibilities
Tasks include but are not limited to:

Authoring various types of new content in DITA
Optimizing all the capabilities of DITA to single-source content for different use cases
Updating and correcting online content
Checking in content to content repository and performing peer reviews
Strategic planning of future publications
Streamlining workflow processes
Updating and maintaining styleguides
 
Personality and Aptitude
We are looking for someone who can work independently with great initiative, but who understands the importance of teamwork in high-pressure situations. This person must be ready and able to hit the ground running, writing the content as s/he goes, learning by watching, listening, and asking questions. We want an educated person who has demonstrated a strong understanding of all the concepts and philosophies of technical communication using DITA, and is willing to continue learning new methods and processes. S/he must be open to taking on any tasks that works toward getting the job done while maintaining a positive and self-reliant outlook. Team work is central to everything, especially as we work closely with the UX team, so proactive participation in all team discussions and activities is desired.

Education
We are looking for someone with a Bachelor’s degree in either Technical Communications or a related field, but we will consider individuals who have compensatory pratical experience.

Required Experience
Provide varied examples of strong technical writing
Demonstrate through writing samples a solid understanding of writing (ideally for non-native English readers as well)
Show strong competence in the use of DITA
 
Bonus Skills/Tools
Persons with these additional skillsets/experience will be regarded most favorably:

DITA Open Toolkit
JIRA
oXygen
Agile
XSLT
Git/Stash
Swagger
RESTful APIs
vcode

More About Working at CA:

CA has earned scores of Workplace Excellence awards in the last few years – and there’s a reason for that. Here you’ll have the opportunity to eliminate barriers for our customers and earn a competitive compensation and total rewards package – all while pushing the boundaries of what’s possible by collaborating with a diverse team of global innovators. In short, CA’s fun, diverse, and fast-paced culture has put us on the map as one of the best employers in Information Technology.

We offer competitive salary, company-sponsored premium Medical/Prescription & Dental Plans, company-paid Holidays, Vacation, Anniversary Service and Sick Days, 401(k) Plan, Education/Training Reimbursement, Charitable Gift Program, Adoption Assistance Program.