Senior Technical Writer at Kyruus

| Greater Boston Area
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Senior Technical Writer

First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values: 

  • Caring – We care about our clients, their patients, and each other.
  • Ownership – We own our success and have the courage to make decisions.
  • Respect – We respect and enjoy each other's journey, experiences, and gifts.
  • Empowerment – We empower our team, our clients, their providers and patients to make the right decisions.

Here’s what that would mean for you in the Senior Technical Writer role. 

Caring

As part of the Documentation Team, you’ll design, write, and maintain technical documentation to ensure our customers have the necessary information for an excellent experience. This includes writing content for API developers, IT developers, and business users. 

Ownership
  • You’ll write documentation including API content, data schemas, feature guides, in-application help text, and release notes for new and existing products.
  • You’ll design the structure of individual technical documentation deliverables as well as help to build a comprehensive information architecture for the documentation set as a whole.
  • You’ll manage a Jira backlog to track your work and create any necessary wiki pages or other supporting documentation. 
  • You’ll interact regularly with Engineering, Product Management, and Customer Support teams to understand features, use cases, and limitations of our products. 
  • You’ll negotiate priorities and timelines of documentation deliverables with the various stake holders. 
  • You’ll work in an autonomous and self-managed way to support your development teams, and also collaborate with other technical writers to ensure consistent direction of the product documentation.
  • You’ll create a voice that represents Kyruus and roll out standards (e.g., style guides) to ensure we have consistency as we scale.
  • You’ll test product features and log bugs if necessary. 
  • You may assist Product Marketing with Marketing Release Announcements. You’ll help revise release notes from Product Management into customer-ready release announcement documentation. 
  • You’ll report to a Principal Technical Writer, Product Management in the Technical Writing department within the R&D - Product division. 
Respect

How You’ll Use Your Professional Skills

You’ll use your 8+ years of experience in software documentation to: 

  • Understand technical concepts related to the deployment and configuration of enterprise software. You should have experience with REST APIs, systems integrations, and data management (e.g. file schemas, SQL queries, ETL operations).
  • Write quality technical documentation deliverables on schedule. This includes working with markdown files, HTML, CSS, images and diagrams, and documentation hosting tools.
  • Assist with developing a sustainable process for publishing content to customers. This may include migrating existing content to new source formats and evaluating new documentation hosting products to deliver content to customers. 
  • Write to multiple personas including technical and non-technical, end user and developer, internal and external.
  • Coach adjacent functions (Marketing, Customer Support, etc.) on writing and maintaining logical documentation for customers.
Empowerment

How You’ll Know You’re Succeeding

  • You write high-quality technical documentation that supports product releases for the development teams you support. 
  • You work collaboratively in an Agile environment.
  • You develop expertise about our users and how best to communicate with them to drive adoption of our products.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • GoodDataAnalytics
    • InVisionDesign
    • SalesforceCRM

Location

51 Melcher Street, Boston, MA 02210

An Insider's view of Kyruus

What's something quirky about your company?

We Kyruuvians add k’s and “:u”s to commonly used words, tools, APIs, pretty much anything that contributes to our own growing lingo. For example, we have an employee recognition program that’s called Ku:udos, Kamunda is Kyruus API wrapper for Camunda (a workflow engine), Downloadu:ur is a tool to deliver reports to clients, and you get the idea!

Nausheen

Vice President, Engineering

What's the biggest problem your team is solving?

Our platform ingests, parses and organizes data from health systems' provider and scheduling data, providing customers with a platform to make finding a doctor and booking an appointment as easy as booking a seat on a flight. Scaling our match capabilities with new sources of data, algorithms and presenting it simply are current areas of focus.

Chris

CTO

What are Kyruus Perks + Benefits

Kyruus Benefits Overview

We have free snacks/food/drinks, awesome health/dental/vision benefits, Wellness + Commuter reimbursement, performance bonus, unlimited vacation, and more.

Culture
Volunteer in local community
Resilient Coders, Cradles to Crayons, Greater Boston Food Bank, United Way, Breakthrough Greater Boston, RAINN
Friends outside of work
Intracompany committees
D+I Group, Women in Product Development, Book Club
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
You betcha! Healthy = Happy. 300$ a quarter to spend on things that make you a better you!
Retirement & Stock Options Benefits
401(K)
Company Equity
Share in our success!
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Eligible employees get 20 days of paid sabbatical after their first 6 years of working at the company.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Annual/Quarterly Launch Parties, Trivia/Game/Movie Nights, Ice Cream Socials, Scavenger Hunts just to name a few and, of course, just good ol' fashions drinks and/or food after work.
Game Room
More boardgames than you'll ever be able to play in a lifetime! Videogames too. Favorites - SmashBro's, RocketLeague, Halo 1 (pistols), MarioKart / Diddy Kong, 007, Conquers BFD, any N64 game really.
Stocked Kitchen
Of course. Seltzers (salsa?), candy, snacks, chips, all the things.
Some Meals Provided
Catered lunch on Fridays.
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.

Additional Perks + Benefits

We have all the standard tech company perks (perhaps minus some of the "google-level" stuff like volleyball courts/sleeping pods/trips to the real Hogwarts/personal helicopters, tame+alive helper dinosaurs/etc) but what sets us apart is our people. We care about our mission - making healthcare better - and it comes through in our culture. Not only are Kyruuvians the smartest folk on the block (you wont hear us say that btw) we are also some of the most kind, caring, and helpful humans one could hope to meet.

Working here, and being part of this team is truly awesome.

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