Company Summary

Imagine if we could match patients with the treatments that prove the most effective for them . . .GNS Healthcare applies a powerful form of AI called causal machine learning to predict which treatments and care management programs will work for which patients, improving individual patient outcomes and the health of populations, while reducing the total cost of care.

Headquartered in the biotechnology and health IT center of Cambridge, MA, our patented REFS™ technology is based on recent breakthroughs in causal machine learning and AI that transforms massive quantities of patient data into computer models of disease at molecular, patient, and health system levels. These computer models power up solutions, products, and services that health plans, biopharmaceutical companies, health systems, and patient foundations utilize to slow disease progression, reduce adverse events and hospitalization, and improve therapeutic effectiveness. Our platforms and solutions have been validated across more than 35 diseases including oncology, cardiovascular and metabolic disease, autoimmune diseases, neurology, etc. and have appeared in over 40 peer-reviewed publications.

Position Summary

The Scientific Technical Writer at GNS Healthcare will be a scientifically minded technical writing professional with an interest in leading knowledge management across a fast-paced AI/Machine Learning company. This position’s key mission is to design, write, and maintain user-focused content to help drive the use and adoption of our platform’s knowledge base both for internal and external users. In addition, assist in creating a better user experience by establishing a system that encourages self-service channels and allows for easy access to information and documentation about our products for clients and for internal users.

Responsibilities

• Contribute to the design and rollout of a ZenDesk-based Knowledge Base.
• Lead and coordinate the development of a documentation management process, ensuring robust documentation creation, editing, approval, and messaging.
• Maintain a Knowledge Base by creating, curating and updating content. Adapt existing documentation to fit the needs of internal and external clients. Develop new documentation with guidance from internal scientific, IT, and project management stakeholders.
• Work closely with internal stakeholders to ensure technical accuracy of documentation.
• Seek out and solicit new documentation from internal stakeholders across the organization.
• Serve as a subject-matter expert on knowledge management best practices, software tools, and procedures.
• Analyze and report on knowledge management metrics from Knowledge Base to help drive user experience and future article creation.
• Assist in the development of sales and marketing collateral, ensuring a high level of scientific rigor and quality. Help craft messaging for a variety of client personas.
• Occasionally work with Business Development team to draft and edit outgoing project proposals, contracts, and statements of work.
• Work with scientific teams on published materials, including posters, abstracts, and high-profile publications. Provide both writing and editorial assistance.

Requirements

• Strong formal background in computational science and/or biology. BA/BS with 5+ years' experience or MS in Computational Biology, Biostatistics, Bioinformatics required. PhD in a related field a plus.
• Strong copywriting and editing skills
• Must have worked with or at least should possess knowledge of cutting-edge training management systems and automated help desk operations
• Experience with pagination, web authoring and graphic design software
• 2+ years of experience with knowledge management software
• 2+ years of experience developing user content for publication
• Ability to understand and convey complex concepts effectively
• Demonstrated presentation and facilitation skills
• Excellent interpersonal skills
• Ability to work with different teams digitize manual SOPs, and obtain additional information by communicating with operational team members to ensure content is comprehensive and complete
• Ability to quickly read, understand, and translate complex scientific matter for a wide variety of client personas
• Experience in Knowledge Base platform content design and development
• Upon request, the ability to submit high-quality writing samples.

Company Culture

Our philosophy at GNS is simple: we cannot transform healthcare with anything less than an all-star team. We are seeking smart, driven people who are experts in their field, have a track record of success and a passion for creating change. We believe that strong teams supercharge the performance of individuals, create a fun and dynamic workplace and great results for our clients and the people they serve.

We are passionate about our work and believe in the ability of our technology to change the world. Our core values of integrity, collaboration, value, diversity, and game-changing guide our behaviors with each other and our clients.

GNS offers competitive salaries, stock options, unlimited vacation, health, dental and vision insurance, life insurance, long-term disability, 401(k), generous parental leave, tuition reimbursement, professional development, subsidized parking and gym membership, tasty food, volunteering opportunities, social gatherings, and more.

 Equal Employment Opportunity

GNS Healthcare provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity or expression, age, veteran status, disability, pregnancy or conditions related to pregnancy, or genetics. In addition to federal law requirements, GNS Healthcare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.