Lead UX Writer - SIEM & SOAR

About Rapid7 

Rapid7 products protect Fortune 500 companies from cyber crimes in lots of clever ways. The UX Writing team is responsible for creating content that helps our customers use our products, troubleshoot their issues, and self-serve their educational needs. We truly care about developing the best ways to get our users the content they need when and where they need it.

Is This You?

We’re looking for someone to join our UX team in Boston to lead on our content initiatives for our SIEM and SOAR solutions. If you have a passion for learning, a knack for making complicated things sound easy, and like to add a bit of wit to your words, you might just be our person. 

Are you a writer looking to expand your horizons? Do you feel like there’s so much more that you could be doing with your words? On our team, not only will your words help our customers, but they will help guide the content strategy and vision for your products. In other words: you'll have a ton of opportunities to grow professionally along the way. 

Our ideal teammate thrives in a fast-paced environment, believes that learning is a critical aspect of the user experience, and is a self-starter. You believe that partnerships, collaboration, and teamwork are the key ingredients to success. In fact, you excel at building connections, bringing people together around a common cause, and sparking joy in the hearts of those around you. 

Oh, did we already mention writing? You must love writing. 

About This Role

In this role, you’ll:

• Drive the direction, strategy, and vision for our SIEM & SOAR product documentation, content experiences, and self-service educational needs. 

• Work closely with our User Experience, Product Management, and Development teams to build technical content that will help our users really understand how to solve their real world security problems.

• Work closely with our Research, Support and Customer Success teams to understand how our customers actually use and deploy our products in the real world.

• Help create and design content experiences that guide our customers to achieve their outcomes. 

• Support the rest of the documentation team on other projects as needed.

• Communicate project statuses and blockers to the team.

• Attend regular status meetings with Product Management and User Experience to sync on status and identify upcoming documentation needs.

• Work with designers to identify contextual help needs and creating content for in-product guides and tool tips.

• Write a lot of technical content and build developer driven documentation. 

• Mentor and onboard new writers, socialize writing processes, and be a brand evangelizer for our team. 

• Create deep partnerships with our internal stakeholders to establish the processes, communication channels necessary for feedback, collaboration, and insights. 

• Lead the vision and direction for content on your product team. 

• Build comprehensive documentation plans that clearly convey vision, intended outcomes, and steps to achieve them. 

• Create detailed feature requirement documents that clearly outline use cases, best practices, technical constraints

• Be a positive, supportive, kind, and thoughtful member of our Rapid7 family.

Your Skills and Passions 

To thrive in this role, you should have:

• Experience growing and mentoring a team of writers. 

• A strong desire to turn plans into action. 

• An obsession with grammar and writing rules. 

• An intense passion for technology and the ability to write about it.

• Very strong technical knowledge; cybersecurity is a major plus.

• Experience with content design. 

• An understanding of how networks and the internet work.

• Experience working with REST APIs.

• Experience working with regex, Git, JIRA, Markdown, Pendo, Sketch, and Jenkins.

• Experience creating documentation for internal and external audiences.

• Experience working directly with a software development team.

• Experience building, implementing, and socializing processes. 

• Strong leadership skills and the ability to effectively work across a diverse set of teams. 

• The ability to communicate complex ideas clearly and concisely.

• Excellent written and oral communication skills.

• Strong project management skills.

• The ability to be a team player.

• The right mix of technical knowledge, writing skills, and analytical skills to deliver awesome documentation.

• The desire and ability to delve into the technical details and understand what needs to be documented and how.

• The tenacity, humor, and people skills to work with and obtain information from a wide variety of team members.

• A desire to help others and lift teammates up. 

And finally, it’d also be extra nice if you have the following education and experience:

• BA/BS degree in English, Technical Writing, Technical Communications, Journalism, Computer Science, a related field, or equivalent practical experience

• 7+ years of experience in writing technical content or documentation