Knowledgebase Manager & Technical Writer

| Greater Boston Area

Role Description

Cybereason is looking for a talented technical writer to create and organize content for our Knowledge Base and compose technical documentation for our product.

Cybereason is a global cyber security company, founded by IDF cyber security experts, with headquarters in Tel Aviv, Boston and Japan. Cybereason is a market leader in a new wave of EDR and NGAV technology, helping organizations protect themselves effectively against advanced cyber threats.

As part of our Tech Comm & Enablement team, you’ll:

  • Collaborate with stakeholders across our organization to generate top quality knowledge resources.
  • Supercharge our Customer Community with valuable knowledge base content.
  • Organize KB content and promote it internally and externally.
  • Grow our Community Forum and interact with customers.
  • Monitor and analyze customer use of the knowledgebase and drive continual improvement
  • Document new product features as part of our Agile release cycle.
  • (Optional) Create technical videos.

We have multiple growth opportunities to offer in an exciting, dynamic industry. At Cybereason, you’ll experience our fast-paced, friendly office atmosphere and work with fantastic, innovative people.

Qualifications

  • 3+ years proven experience as a technical writer
  • Experience building knowledge bases and/or technical communities
  • Excellent communication skills
  • Bachelor's degree in a technical field
  • Team player

Pluses

  • Experience documenting an enterprise security software product
  • Experience managing content in Salesforce
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Location

Copley Square has the best selection of food and bars in the city, as well as being a hub for Boston's famous food trucks.
200 Clarendon Street, Boston, MA 02116

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