Position Summary:The Knowledge Management Associate is responsible for supporting content and knowledge management best practices across the Professional Services and Onboarding organizations. In this role, you will be responsible for content accuracy and 'findability.' We are looking for an individual contributor that will help develop and maintain all content on our Onboarding Portal, built using Sharepoint Online.
You will build effective relationships with employees and rally them around your efforts to help ensure that athena's intranet is full of reliable information and help to make the organization increasingly efficient. You will collaborate with technology teams, develop solutions to support your goals in conjunction with other teams and advocate for the user experience. This position reports directly to the Senior Manager of Professional Services Operations and often works closely with the Vice President of Professional Services.
Essential Functions (Duties and Responsibilities):
60% Creation and Maintenance of Content for the Onboarding Portal

• Ensure all documents, including Word, Excel, PowerPoint, and PDF documents, are relevant and up to date by partnering with organizational leadership and coworkers
• Learn the workflows for various teams across the department and streamline them to include document life cycle management, coaching employees on how to tag, version and update documentation, as well as monitoring and maintaining the accuracy of information available to employees
• Partner with cross-functional teams to define and meet their content and document management requirements

25% Sharepoint Online Support and Adoption

• Define, create and maintain SharePoint 2013 and Sharepoint Online site branding solutions to create internal brand consistency, and shape the overall end-user experience
• Promote adoption of tagging and versioning capabilities within SharePoint 2013 and Sharepoint Online
• Create, deliver and present end-user training materials
• Partner with MIS SharePoint team to promote best practices
• Measure adoption rates using Web Trends reporting tools and providing insight based on experience

10% Assist with Cross-departmental Knowledge Management Strategy and Delivery

• Collaborate with other teams as needed to ensure that innovations are aligned with company goals and other initiatives, to create consistency across functional areas, and to ensure that the department’s overall goals are met

5% Assist Professional Service Operations and Leadership with Other Document Creation and Writing Needs

• Perform other writing tasks as needed and assist with PowerPoint and other document creation
• Backfill other PS Ops service line work when necessary due to another team member being out of office

Education & Experience Required:

• Bachelor of Arts or Bachelor of Science Degree
• 2-4+ years of related business or technical experience
• Experience with Sharepoint 2013 or Online a strong plus
• Experience with Web Trends Analytics and/or Adobe Pro a strong plus
• Experience with Microsoft Office, specifically PowerPoint and Word, a strong plus

Knowledge & Skills:

• Must be self-directed and highly motivated
• Excellent writing and document creation skills including grammar, punctuation, and formatting
• Ability to work independently as well as part of an extended, cross-functional team
• Proven ability to assume sole and independent responsibility for various assigned projects; self-starter
• Demonstrate a high degree of customer service and relationship building abilities
• Ability to prioritize and to multi-task in a face paced environment
• Willingness to engage in domestic travel as needed

Position Summary:The Knowledge Management Associate is responsible for supporting content and knowledge management best practices across the Professional Services and Onboarding organizations. In this role, you will be responsible for content accuracy and 'findability.' We are looking for an individual contributor that will help develop and maintain all content on our Onboarding Portal, built using Sharepoint Online.
You will build effective relationships with employees and rally them around your efforts to help ensure that athena's intranet is full of reliable information and help to make the organization increasingly efficient. You will collaborate with technology teams, develop solutions to support your goals in conjunction with other teams and advocate for the user experience. This position reports directly to the Senior Manager of Professional Services Operations and often works closely with the Vice President of Professional Services.
Essential Functions (Duties and Responsibilities):
60% Creation and Maintenance of Content for the Onboarding Portal

• Ensure all documents, including Word, Excel, PowerPoint, and PDF documents, are relevant and up to date by partnering with organizational leadership and coworkers
• Learn the workflows for various teams across the department and streamline them to include document life cycle management, coaching employees on how to tag, version and update documentation, as well as monitoring and maintaining the accuracy of information available to employees
• Partner with cross-functional teams to define and meet their content and document management requirements

25% Sharepoint Online Support and Adoption

• Define, create and maintain SharePoint 2013 and Sharepoint Online site branding solutions to create internal brand consistency, and shape the overall end-user experience
• Promote adoption of tagging and versioning capabilities within SharePoint 2013 and Sharepoint Online
• Create, deliver and present end-user training materials
• Partner with MIS SharePoint team to promote best practices
• Measure adoption rates using Web Trends reporting tools and providing insight based on experience

10% Assist with Cross-departmental Knowledge Management Strategy and Delivery

• Collaborate with other teams as needed to ensure that innovations are aligned with company goals and other initiatives, to create consistency across functional areas, and to ensure that the department’s overall goals are met

5% Assist Professional Service Operations and Leadership with Other Document Creation and Writing Needs

• Perform other writing tasks as needed and assist with PowerPoint and other document creation
• Backfill other PS Ops service line work when necessary due to another team member being out of office

Education & Experience Required:

• Bachelor of Arts or Bachelor of Science Degree
• 2-4+ years of related business or technical experience
• Experience with Sharepoint 2013 or Online a strong plus
• Experience with Web Trends Analytics and/or Adobe Pro a strong plus
• Experience with Microsoft Office, specifically PowerPoint and Word, a strong plus

Knowledge & Skills:

• Must be self-directed and highly motivated
• Excellent writing and document creation skills including grammar, punctuation, and formatting
• Ability to work independently as well as part of an extended, cross-functional team
• Proven ability to assume sole and independent responsibility for various assigned projects; self-starter
• Demonstrate a high degree of customer service and relationship building abilities
• Ability to prioritize and to multi-task in a face paced environment
• Willingness to engage in domestic travel as needed