At Fitbit, our mission is to help people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals.

We started our journey in 2007—as a team of two with one big idea. Since then, we’ve grown to more than 1,700 employees, sold over 90 million devices, and built a health and wellness community across the globe. In fact, the Fitbit Community has taken enough steps to walk from the Sun to Pluto and back again! Offering award-winning products, a top-rated mobile app and an easy-to-use dashboard, Fitbit provides personalized experiences that help our users reach their goals. With a reenergized focus on innovative devices, interactive experiences, and enterprise health, we are transforming the way consumers and businesses see health and fitness.

From your first steps as a Fitbitter, you will be at the forefront of developing new products. Our culture combines the spirit of a startup with the advantages of being public. We offer a competitive benefits package and amazing perks like unlimited snacks, Friday happy hours, a wellness stipend, and a strong focus on a healthy work-life balance.

In addition, we have made the following commitments to accelerate our high-performance culture and deliver on our business priorities

• Champion the customer- to keep all of our customers top of mind, working to improve their experience and increase their satisfaction/loyalty
• Rally Together- to work as one, global, cross-functional team because together we get to stronger outcomes
• Embrace the Challenge- to recognize our unique opportunity to make an impact, taking ownership and initiative to advance our mission.

Fitbit’s HQ is located in the heart of San Francisco and we have additional offices in Boston, San Diego, Salt Lake City, Dublin, Bucharest and in various other markets around the world. Think you’ve found your fit?

About the Fitbit Health Coach Manager Role

At Fitbit, our mission is to help people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals. Fitbit’s Health Solutions Team is seeking an experienced and passionate Coach Manager to oversee a remote team of Fitbit Health Coaches as they deliver health and wellness coaching to our customers. This position reports to the Director of Clinical Operations and ideally is located in Boston. Also open to considering remote candidates.

A Fitbit Health Coach Manager is passionate about the power of digital health coaching to transform customers’s’ lives. You will work directly with Fitbit Health Coaches as they work with customers towards behavior change via our unique digital coaching platform. As a Fitbit Health Coach Manager, you will have the opportunity to provide feedback on and grow and evolve the health coaching service and digital coaching platform. You have a strong interest in helping coaches to work as efficiently as possible, balanced with a keen eye on quality and performance. You are invested in helping them to grow as individual health coaches.

Primary Responsibilities:

• Primary support and escalation point for team of virtual health coaches both in the United States and abroad to assist with consultation, technical troubleshooting and overall problem solving, in addition to ongoing professional development.
• Monitor and direct daily workload activities of team to drive best in class customer experience and meet business objectives.
• Manage a small participant panel as/if needed both to support business needs and to become an expert in our coaching methodology and tooling. 
• Oversee staff scheduling, time off and coverage planning.
• Serve as a resource to clients and/or internal business units on specific programs to help resolve troubleshooting issues, report out on key performance indicators, collaborate on strategy, etc.
• Act as subject matter expert for specific coaching programs and be fluent in the enrollment processes, curriculum and success metrics.
• Responsible for overall quality of the coaching program, including key success metrics and service levels. Oversight may include but is not limited to audits of participant records and call recordings.
• Participate in development of training content and behavior change curriculum. 
• Collaborate with the Clinical Operations, Product, Design and Engineering Teams to communicate new coaching best practices, provide feedback and act as the “voice of the coach”.
• Come to work every day with a positive attitude, and help to create and sustain a culture of teamwork and collaboration.

Qualifications

• 4-year college degree required, with minimum 3 years of health coaching experience, or related experience, such as Registered Dietitian, Exercise Physiologist, Nurse Case Manager, etc.
• At least 2 years prior management experience with direct reports, experience managing a virtual team and/or other leadership experience preferred
• Certified Health Coach from an accredited organization approved by NBHWC
• Experience delivering health coaching or care management with a digital platform is strongly preferred 
• Experience working with chronic condition management, such as diabetes, hypertension, weight management, etc. is required 
• Skilled at managing complex programs and requirements 
• Strong technical skills including proficiency in Microsoft Excel and similar tools
• Enthusiastic to perform regular quality assurance reviews and utilize reporting to engage in process improvement with both the team and individual health coaches
• Ability to lead, inspire and direct a virtual team of coaches 
• Organized, detail oriented team player with an ability to multitask in a fast-paced environment and a fast learner for unfamiliar areas
• Passion for health and fitness industry, and stays up to date with current trends and patterns
• Strong social and relationship building skills
• Strong verbal and written communication skills. An excellent listener and empathetic leader. 
• Must be open to feedback and have a desire to continuously learn and grow
• Able to work flexible hours to support global health coaches 

Fitbit is proud to be an equal opportunity employer. We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, ancestry, national origin, citizenship, religion, age, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), sexual orientation, gender, gender identity, gender expression, marital status, medical condition, mental or physical disability, military or veteran status, genetic information or other statuses protected by law. We interpret these protected statuses broadly to include both the actual status and any perceptions and assumptions made regarding these statuses.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance Fitbit will consider for employment qualified applicants with arrest and conviction records.