We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

The Education Coordinators  role is responsible for developing, updating and growing our Customer Knowledge Base and Learning Management System (Toast University). In this role you will ensure accuracy of content resulting in a positive user experience. The ideal candidate for this position has impeccable writing and editing skills, is customer focused, detail oriented and tech-savvy.

What you will do:

• Maintain Knowledge Base, ensuring documentation is created and updated as needed
• Participate in the structure rebuild of existing Knowledge Base to ensure best user experience
• Provide ongoing maintenance of existing documentation ensuring that content is reviewed and updated per the maintenance cycle and outdated documents are archived
• Document processes and procedures by which new content is created, updated, reviewed and published
• Coordinate the collection, loading of and access to usable ‘knowledge’ in the Knowledge Base using content management processes/protocols
• Ensure knowledge content formats, templates and standards are created, maintained and consistently utilized
• Provide training to content providers on system usage, writing methods and standard
• Lead efforts to identify, troubleshoot and resolve LMS-related system issues and challenges as well as help to identify and prevent potential problems before they occur
• Use LMS reports and alternate reporting tools to prepare status reports on a scheduled basis
• Assists with the review of eLearning content to ensure accurate formatting and consistency with brand standards
• Upload and tests functionality of education content across various platforms
• Writes communication announcements for company newsletters/communications regarding upcoming training and events
• Continually improve knowledge management practices by running usage reports, maintain content inventory, solicit feedback and ongoing process improvement activities

Do you have the right ingredients?

• Minimum of 1 - 3 years of experience or education in areas that may include: technical writing, editing or documentation
• Demonstrated aptitude to learn quickly, follow instruction and follow established standards
• Have a Can-Do attitude and willingness to learn and work hard
• Have a technical aptitude and willingness to learn new products, systems and tools
• Proven success working within collaborative, cross-functional environments
• Excellent written and verbal communications
• Experience working with Learning Management Systems preferred
• Strong project management skills and an ability to multitask without getting frazzled
• Love for teamwork and commitment to building a world-class, enterprise-class global customer education experience