Responsibilities Include:

• Document product functionality, troubleshooting, and best practices through research, cross-functional teamwork and hands-on product testing
• Create educational content that is accurate, high quality, engaging, and easy to understand
• Use appropriate content format and delivery methods to best educate external and internal customers – written documentation, eLearning modules, user guides, etc.
• Utilize images and graphical elements to supplement documentation
• Project manage the content needs for specific products and services and ensure all deliverables are on time throughout the software development life cycle
• Liaise with Product Owners to stay up to date with the latest products and features
• Collaborate with stakeholders across the organization to create content that supports business initiatives
• Contribute to content strategy discussions and planning to support short and long-term objectives and goals
• Follow an editorial calendar and ensure deadlines are met
• Monitor customers’ feedback, product goals and pain points to continually improve content
• Be a champion for change; always pushing iterative improvement

Requirements:

• Bachelor’s degree from an accredited college or university or equivalent work experience
• Excellent technical and business writing skills
• Exceptional attention to detail
• Experience documenting processes and procedures
• Project management skills
• Deep product knowledge and understanding of common customer issues relating to the Constant Contact product
• Basic technical knowledge of HTML and web publishing
• Experience creating eLearning content is a plus
• Good organizational and time-management skills
• Experience working within an Agile methodology is a plus
• Ability to manage multiple projects and responsibilities in a fast paced environment
• Great interpersonal skills, proactive approach, and a positive attitude