Primary Responsibilities:

• Developing the customer facing single solution proposals in conjunction with senior members of the team and sales.
• Developing and/or assisting in the delivery of the financial modeling for internal deal reviews/discussions and corporate approval processes
• Developing and/or assisting to initiate project scope documentation, statements of work, technical engagements (Sales Engineers), and business requirements related to customer engagements.
• Ensure Technical Discovery has been completed prior to entering into deep proposals and/or contracting process
• Developing and/or assisting in the compilation, creation and tracking of internal artifacts and deliverables.
• Assisting with the creation of internal Nuance metrics and information that drive downstream processes for functional organizations such as Finance, Revenue Accounting, Order Management, and other functions.
• Coordination of RFI/RFQ/RFP activities with Sales Team (Account Executives "AE" & Sales Engineers "SE") focused on focused on progressing deals and securing wins for Nuance, particularly around current state of customer (both Nuance and non-Nuance solution information and metrics).
• Content Management of Qvidian (RFP Database Tool) - Assigned to full-time content manager duties
• Creation and ongoing maintenance of Statement of Work (SOW) and Term Sheet templates
• Creating SOW and Term sheets in response to incoming Sales Team requests.

Qualifications:

• Work Experience: Minimum of 2 years of relevant experience in professional services, sales, or customer support operations
• Education: Bachelor's degree.

Required Experience:

• Strong communication skills - previous experience with customer interaction
• Developed competencies with MS Office Suite to include Word, Excel, PowerPoint
• Proactive approach showing initiative to get things done
• Ability to deliver high quality work while at the same time meeting aggressive deadlines
• Ability to work in a fast-paced, highly dynamic environment requiring a flexible work schedule (end of quarter, peak sales activity support needs)
• Basic understanding of financial and contract elements for evaluation of internal and external metrics and negotiations
• Solid interpersonal skills including the ability to work in a team and make suggestions for team improvement

Desired Experience:

• Familiarity with any: Cloud and Web technologies, Speech Recognition, Revenue-cycle Technologies, SalesForce.com

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