Associate Director, Product Management (Content Management System)

| Greater Boston Area
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Our Opportunity:

Are you passionate about the digital shopper’s experience? Do you obsess over details and use data to validate your decisions? Do you have a love of learning and an entrepreneurial, roll-up-your-sleeves attitude? If you answered “yes” to these questions, this may be the role for you.

Chewy is looking for an Associate Director, Content Management to join our Storefront Product Team in Boston, MA.  This role is a hands-on product management role, as a part of a fast-paced cross-functional team.  You will be responsible for gathering detailed business requirements from internal stakeholders at all levels of the organization, owning prioritization of feature improvements, leading projects through design and technical implementation, and measuring their customer impact on an ongoing basis.The ideal candidate is a self-motivated customer advocate, skilled communicator, and well-versed in leading cross-functional agile teams to deliver results. You have a passion for learning and can balance business strategy with tactical execution.

What You'll Do:

  • Own the development and execution of the CMS product roadmap in close collaboration with marketing, merchandising, and other internal teams
  • Support the delivery of on-site content campaigns that result in a best-in-class shopping experience across 1000+ brands and 500+ categories
  • Utilize a metrics-driven approach to simplify complex and important problems, and invent creative enhancements that satisfy customer needs at scale
  • Define and build features and systems as part of a cross-functional development process with product managers, engineers, product designers, business stakeholders, and end users to define
  • Lead project planning and execution through all phases, including concept development, user testing, technical implementation, and measurement/optimization
  • Document product requirements, use cases, and user stories
  • Act as SME and primary trainer for Chewy Content Tools and related processes
  • Collaborate effectively with a wide array of business functions, including Product Design, Engineering, Merchandising, Marketing and Web Analytics

 What You'll Need:

  • 7+ years of product management experience, preferably in e-commerce or B2C setting
  • A great communicator who can break down complex ideas into simple narratives and detailed product requirements
  • Excellent analytical skills with demonstrated ability turning data into actionable insights
  • Understanding of business strategy with the ability to juggle multiple projects with varying degrees of priority
  • Sound judgment when faced with trade-off decisions
  • Track record of writing clear and concise product requirements, status updates, and product results
  • Motivated self-starter, comfortable operating in a highly ambiguous environment with little direction, while focusing on high-impact work
  • Cross-functional leadership experience with the demonstrated ability to develop teams and lead them to success
  • Ability to multi-task and work well within a dynamic, fast-paced organization
  • Strong interpersonal skills and a positive, people-oriented attitude
  • (For Managers) Experience managing a team
  • Familiarity with Excel, SQL, and A/B and/or multi-variate testing a plus
  • Bachelors degree required; MBA from a top-tier program preferred
  • Position may require travel

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected]

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy (https://www.chewy.com/app/content/privacy).

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
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    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

Location

Located in the Fort Point neighborhood, home to many of Boston's hip and upcoming restaurants along with emerging technology companies.

An Insider's view of Chewy

How would you describe the company’s work-life balance?

It's refreshing being a part of a team dedicated to getting the job done, without quilting you into extra hours. While we are in the retail space, we are always supportive of the team's needs. I don't feel guilty about asking for help if I'm pressed for time and need to get back to my family. The flexibility around working from home has been great

Marcus

Senior Product Manager

What projects are you most excited about?

Our team loves working on new app features that are requested by our customers! We get the most excited when our app users send us a request and then that idea comes to life in the next app update. We take our customer’s feedback very seriously!

Eliza

Mobile Product Manager

How has your career grown since starting at the company?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What are Chewy Perks + Benefits

Chewy Benefits Overview

We got you covered when it comes to competitive salaries, unlimited time off, medical & dental insurance, 401k and happy hour. True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents. Of course, the biggest perk is being able to work alongside smart, driven and passionate team members who are changing the world every day.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Online course subscriptions available
Customized development tracks
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