Global Services Operations Manager 

Are you passionate about learning the in’s and out’s of running a business? Rapid7 is seeking an Operations Manager to support the Global Services Organization’s (GSO) accelerating growth. Rapid7 GSO implements Rapid7’s vanguard security solutions, strategic advisory services, penetration testing and incident detection and response services for our customers. Your core responsibility, along with your team, will be to facilitate and coordinate revenue operations in this dynamic and rapidly changing environment.

Position:

This role of Operations Manager is the closest opportunity you will get to running your own business. You see all the potential cogs in the wheel as well as levers to make something work or break it. In this role you will ensure that the GSO has efficient processes, and will be responsible for calling out risks and opportunities.

You will drive tactical day-to-day operations of professional services organization including revenue forecasting, reporting, and dash boarding of project finance and resource utilization. You will have an ability to synthesize data from different sources, to streamline key business processes, function in an international team and drive performance improvements. 

Responsibilities:

• Create, track and report team resourcing including resource scheduling and utilization.
• Create, track and report projects including profitability with analytics including by product, line of business, geography.
• Create, track and report revenue pipeline and opportunities.
• Liaise with billing and finance organizations regarding revenue billings, projects analysis, expenses.
• Liaise with project managers and billing organization to support month end and quarter end billing cycles.
• Build and lead collaborative teams.
• Design and craft ad-hoc reporting and analysis. 

Desired Skills and Experience

• Bachelor’s Degree required and min of 3-7 years of related experience in a professional services or consulting environment.
• Strong knowledge of Excel.
• Understanding of project financials, GAAP revenue recognition, invoicing and billing process a plus.
• Experience with Netsuite SRP or similar time and project management system.
• Excellent communication and interpersonal skills and ability to work with employees at all levels within the organization.
• Highly organized with attention to detail.
• Ability to lead multiple projects at the same time.
• Ability to confront issues actively with management.