Background:

As a HubSpot partner, you plan to sell HubSpot to your own clients. When a services agreement is in place between a HubSpot partner and a HubSpot client, HubSpot waives on-boarding with the expectation that the partner will deliver inbound services and manage the account. 

At some point, the agency and client will split ways, leaving the client as an unsupported HubSpot customer. This leaves the customer in a contractual agreement with HubSpot, but with no guidance or clear next steps for success with HubSpot. When this happens the customer will be enrolled in the Agency Client Program and begin working with a Channel Account Specialist.

The Role:

The ACP Channel Account Specialist works with existing HubSpot customers. As a CAS you will be the main point of contact for your customers for questions related to their HubSpot account, tool usage and overall marketing, sales and services strategy. You will manage the retention of your accounts and engage with these customers through email and consulting calls, to drive product engagement and customer health. 

As a Channel Account Specialist on the Agency Client Team you will:

• Become an expert in inbound marketing, sales and service. Serve as a highly knowledgeable point of contact for HubSpot’s suite of products and the inbound marketing methodology
• Re-engage and consult with unsupported Basic and Professional level channel customers to improve channel retention and drive product adoption and engagement across your customer base
• Manage a high volume of customers with varying knowledge of Inbound, HubSpot and the HubSpot product and become a trusted marketing advisor to these customers
• Independently and successfully manage a high volume of task execution, financial management, contract and issue escalation cases
• Work as part of the team to develop strategies for scale and growth

Ideal Candidate Qualifications:

• Must be smart and business savvy with consultative, problem solving, and issue resolution skills
• Have clear and articulate communication skills and the ability to effectively drive a phone conversation
• Motivated self-starter who is hungry to learn
• Super organized, quick learner who works well under pressure
• Comfortable with negotiation, discussing financial options, dealing with cancellations and identifying issues that require escalation
• Some experience with a customer service or account management team, preferably in a start-up or fast growth environment
• Knowledge of Inbound Marketing or the aptitude to learn it quickly and independently