Associate Technical Consultant

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

As an Associate Technical Consultant, you will support Technical Consultants and Senior Technical Consultants across implementation, QA, and documentation while developing the capability to independently own smaller accounts or well-defined technical workstreams. This role is hands-on with APIs, Postman, and platform configuration. You will learn to “Own the Technical Win” through mentorship, deep repetition, and structured development.

Position Location:

Austin, TX • Remote

Reports To:

Manager, Technical Consulting (Customer Success)

What We’re Looking For:

• 0–3 years in a technical role (solutions, integration, support, or QA) or equivalent academic/projects experience
• Solid understanding of HTTP/APIs and Postman fundamentals (Collections, Environments)
• Scripting basics (JavaScript/Node or Python)
• Strong written and verbal communication skills
• Curiosity, adaptability, and desire to learn at pace

Additional Skills:

• Familiarity with SaaS integrations, POS/ordering/payments systems, loyalty platforms, or communications tools
• Ability to collaborate cross-functionally in a fast-paced environment
• Strong documentation and organizational habits

Unleash your potential: What you will be doing and owning:

Account Partnership & Ownership

• Support and progressively own technical workstreams for assigned accounts
• Build trusted relationships with customer IT, operations, and technical stakeholders
• Partner with CSMs on account plans and support the technical narrative in QBRs (product posture, stability, readiness)

Integration & API Leadership

• Design or oversee scalable, secure, observable API integrations
• Utilize Postman for Collections, Environments, automated tests, Monitors, published documentation, and team collaboration

Technical Enablement & Repeatable Plays

• Execute and iterate technical plays including Identity & Capture Lift, Second-Visit Acceleration, Campaign Hygiene, Wallet/S2P/Pass
• Create operator-ready SOPs, smoke tests, go/no-go criteria, and rollback plans
• Coach Technical Consultants and field teams on repeatable patterns

Readiness & Quality

• Enforce quality gates prior to launches
• Conduct readiness scans ahead of major campaigns
• Ensure clean and complete handoffs to Support

Cross-Functional Orchestration

• Partner with Product and Engineering to chase down issues, propose workarounds, and publish timelines and risks

Documentation & Transparency

• Create and maintain tickets/work items as the single source of truth
• Attach BRD-Lite documents, QA results, runbooks, and weekly “moved / blocked / next” updates

Interview Process:

Interview #1: Phone Screen with Talent Acquisition Team
Interview #2: Video interview with the Hiring Manager (via MS Teams)
Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.