Our Opportunity:
Chewy is growing! We are looking for- an Associate Site Merchandising Manager to join our team, based in Boston/Plantation/Bellevue. This is an exciting opportunity to help shape the shopping experience for Chewy customers across some of the highest traffic pages onsite. As a member of our team, you’ll be responsible for authoring content to the site, developing and driving content playbooks that unlock our work at scale and support us to deliver a consistent, high quality onsite customer experience, and you’ll use data analysis and reporting to share content performance and guide standard methodologies for content placement. To be successful in this role, you are a self-starter, critical thinker, organized, meticulous and have a talent for critiquing onsite content and customer experience. Does this sound like you? If so, we would love to hear from you!
What You’ll Do:
- Lead and author content to the Chewy.com site
- Develop and implement content playbooks for onsite promotions and events
- Drive a high quality bar for the onsite customer experience through weekly site inspection and quality assurance
- Use data management, analytics, and reporting to share weekly site performance and inform content standard methodologies
What You’ll Need:
- College degree in business-related field
- 2-4 years work experience, with 1+ years in ecommerce
- Strong written and verbal communication skills
- Ability to work effectively cross-functionally
- Demonstrate a data-driven approach to problem solving and prioritization
Bonus (if applicable):
- Experience collaborating with Creative teams to develop onsite content
- Experience in e-commerce back-end operations and Google Analytics
- Familiarity with SQL and advanced Excel capabilities
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.
Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.
As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-to-navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Chewy Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
