The Program Management team in Energy Markets is responsible for delivering on the financial outcomes expected from their programs and markets (including support for development of new commercial opportunities in those markets), for developing and maintaining strong relationships with our utility and grid operator customers, and for driving the seamless and efficient cross-functional internal coordination necessary to achieve those outcomes. Members of the Program Management team are the internal experts for all things related to their programs and strong representatives of EnerNOC’s expertise externally. Core responsibilities across these dimensions include:

 External relationship management:

• Serving as an account manager and primary operational point of contact for utility and grid operator customers over the term of demand response contracts / capability periods
• Supporting the DR market development team, as necessary, in facilitating contract expansions and extensions with new and existing utility customers while also proactively identifying and working to create opportunities for new areas of business
• Project-managing the cross-functional delivery of these contracts and commitments, including overseeing delivery and fulfillment of external reporting requirements

 Internal cross-functional coordination and delivery:

• Leading cross-functional implementation teams in deployment and delivery of new programs
• Acting as the relevant market/program expert, coordinating and collaborating with DR Market Development and Regulatory Affairs, as necessary, on market development activities, including providing pre-contract support in structuring products, contracts and utility bids, as well as in providing policy guidance and analytical support in support of EnerNOC’s regulatory agenda
• Driving collaborative efforts across teams to achieve alignment, to ensure that existing/emerging technical requirements are always met and to manage the successful implementation of programs
• Championing the continuous improvement of scalable processes, applying best practices and using innovative ideas to increase program and organizational effectiveness
• Supporting executive and finance teams with long-term planning activities; perform analysis to inform P&L and financial forecasts and inform context around actual results
• Overseeing settlement and financial transactions associated with program delivery, including assurance of timely customer payments and revenue and COGS recognition
• Monitoring operations to ensure compliance with program rules and company policies and procedures
• Identifying and driving initiatives that improve operations, mitigate risks and take advantage of emerging market opportunities

 Portfolio management and optimization:

• Driving quantitative analysis necessary to inform strategic market and program portfolio decisions
• Providing oversight of asset registration and settlement processes
• As necessary, managing auction/tender processes in open market programs, including conducting detailed market analysis, developing strategy, gaining senior approval, and executing on auction plans