Associate Manager, Audit and Advisory Services

The Associate Manager will conduct assurance and consulting activities to improve customer value and Company operations, with audit accountability for Manulife Bank.

This is a Hybrid opportunity in our Waterloo office where you will come into the office Tues, Wed, Thurs and can work from home on Mon and Fri.

Position Responsibilities:

• Accountable for completing assigned audit work of all types and the delivery of high quality, professional, efficient, valuable and risk-based audit services.

• Complete audit assignments in accordance with department methodology and Institute of Internal Audit (IIA) standards.

• Lead operation and financial controls testing (Sarbanes-Oxley).

• Leads assignments within time budgets and target dates, reporting any timing problems or budget over-runs to the audit manager.

• Communicates/conducts interviews with management regarding the risks being led by business unit; and assists in developing control objectives, “what could go wrong” statements and audit programs to evaluate these risks.

• Complete controls documentation to reduce risks, writes and implements audit procedures to test the design and operational efficiency of these controls.

• Assists in communicating audit findings and recommendations to business unit management; resolve issues and reach agreement on appropriate solutions to mitigate the risk/impact.

• Assists in preparing audit reports, including executive summary and rating of adequacy of control environments, making practical and valuable recommendations to improve controls and the efficiency & effectiveness of operations; audits reports are to be clear, concise and well-organized, and issued within departmental service standards.

• Follows up on open audit issues until resolved, as assigned.

• Provides on the job training and feedback to staff auditors assisting on assignments and contributing to their development.

• Assist business group by providing risk management consulting support, education and training.

• Complete assigned work required to support External Auditors.

Required Qualifications:

• 3 to 5 years of internal audit, risk management, operations or equivalent business or advisory/consulting experience.

• Experience in Banking industry or should have handled Banking clients.

• Relationship building skills including a demonstrated ability to deal effectively with staff at all levels to Assistant Vice President.

• Sound business judgment in assessing significance of issues and developing beneficial recommendations.

• Understanding of business processes and their risk implications, analyze situations, reach appropriate conclusions, and make valuable and practical recommendations.

• Knowledge of audit methodologies, project management and system development methodologies, control frameworks and risk management practices, and regulatory requirements.

• Ability to communicate ideas and recommendations orally and in writing, and to listen and consider ideas of others.

• Understanding of Agile Audit and should have ability to balance multiple priorities and projects.

Preferred Qualifications:

• Recognized accounting (CA, CMA, CGA, CPA) or auditing (CIA, CISA) professional designation.

• Good analytical skills and understanding of Power BI.

​When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.