Associate Director, Machine Learning Engineering

Posted 7 Days Ago
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Boston, MA
Hybrid
Senior level
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
The Role
The Associate Director of Software Engineering at Chewy will lead a team to develop and manage a large-scale operational AI digital twin of their fulfillment network. Responsibilities include designing complex systems, optimizing operations through AI, and driving the digital twin strategy.
Summary Generated by Built In

At Chewy, we are attempting something that most think is impossible: building an operational AI digital twin of our vast fulfillment network to manage our operations with no human intervention. We are pushing the boundaries of what digital twins can achieve. This isn’t about creating a simulation tool for better visibility—this is about orchestrating an entire network of interconnected systems, where AI doesn’t just optimize but learns, adapts, and transforms the way a business operates. If your ideal day involves managing predictable tasks or incremental improvements, this role won’t be a fit. We’re looking for someone who thrives in complexity, who doesn’t just solve problems but redefines them.

WHAT YOU’LL DO:

  • Hire and manage a small but elite team of scientists, engineers, and digital twin experts
  • Design and deploy a large-scale digital twin that dynamically mirrors Chewy’s fulfillment network, tracking and optimizing people, machines, inventory, and orders in real-time
  • Develop AI tools that make operational decisions, constantly evolving to minimize Chewy’s operational cost
  • Serve as the architect of Chewy’s digital twin strategy, staying ahead of industry trends, and driving our vision forward

WHAT YOU’LL NEED:

  • Bachelor's Degree (AI, Data Science, Engineering, MIS, CS, or related field)
  • Demonstrated experience developing digital twins
  • Track record of solving problems others deemed impossible
  • Experience building complex systems from first principles
  • Comfort working in an ambiguous space where ideas are regularly challenged
  • Comfort being deeply wrong and learning from your failures
  • The ability to work with minimal guidance on undefined problems

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].


If you have a question regarding your application, please contact [email protected].


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Top Skills

AI

What the Team is Saying

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The Company
Boston, MA
20,000 Employees
Hybrid Workplace
Year Founded: 2011

What We Do

At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.

Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.

Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.

As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy­-to-­navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.

Why Work With Us

We're proud to be one of the fastest growing e-commerce companies of all time.

With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.

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Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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