Area Vice President of Portfolio Operations

Kasa is seeking a strategic, commercially driven senior leader to oversee a regional portfolio of multifamily short-term rental apartments, hotels, and apartment-hotel properties. Success in this role requires deep experience in hotel and full-building operations. You will manage a multi-market portfolio, ensuring regional goals both inform and align with Kasa’s broader commercial strategies and owner expectations.

As Area Vice President of Portfolio Operations, you will serve as the CEO of your region: You’ll act as a business owner responsible for leading other General Managers and ensuring commercial and operational success across a diverse portfolio. You will balance strategic vision with strong operational and financial execution, leading high-performing teams and P&L owners to deliver exceptional guest experiences, optimize financial outcomes, and strengthen partner relationships. This role requires a leader who can ask the right commercial questions, make the right operational calls, assess risk, manage escalations with sound judgment, and translate strategy into clear executional priorities.

You will play a key role in translating strategies into actionable regional business plans that deliver measurable results. Your ability to bridge hospitality operations with business strategy will be essential to driving sustained profitability, guest experience, and reputation, as well as asset-level value creation.

This role is part of Kasa’s Operations leadership team and reports directly to the Senior Vice President of Operations. You will lead a team of Portfolio and Area General Managers within your region while serving as the central leadership point for a Regional POD, working cross-functionally with Revenue Management, Sales, Marketing, Finance, and Guest Experience. You will also partner closely with Real Estate, Launch, Tech & Product, and Hospitality Operations to ensure commercial and operational strategies are effectively translated into property-level execution.

Your influence will extend beyond day-to-day operations: shaping how resources are deployed, how portfolio performance is optimized, and how strategies are designed to strengthen both business outcomes and partner relationships. You will be accountable for ensuring your region’s teams are high-performing, well-coached, and representative of Kasa’s values, culture, and brand promise.

This is an operationally immersive role, not a typical remote position. You’ll spend 60–70% of your time traveling across markets to lead property teams, engage partners, and drive performance. When home, your base will be a nearby Kasa property, where you’ll remain actively connected to front-line operations and team culture. Given the scope of this role, visible and connected leadership across regional and onsite teams is essential to success.

Preferred home-based metro areas include Austin, Dallas, Denver, Los Angeles, San Diego, San Francisco, Nashville, Chicago, or Minneapolis– all with convenient access to property locations and major airports to support the travel requirements of this role.

• Commercially Savvy Operator – Balances day-to-day operational excellence with strategic financial management. Uses data-driven insights to drive portfolio profitability, manage risk, and identify growth opportunities at both the property and regional levels.
• Strategic Connector – Ensures alignment between regional operations, property partner priorities, and company-wide objectives. Serves as a bridge between executive leadership and on-the-ground teams, translating strategy into action and providing insights that inform business planning and portfolio strategy.
• Effective Communicator – Demonstrates strong executive presence and communication skills. Engages credibly with ownership groups, institutional partners, and cross-functional executives through financial storytelling and clear performance narratives. Creates concise written narratives, owner update templates, and escalation briefs; coaches teams on owner-facing comms.
• People & Talent Leader – Holds a high bar for talent and acts decisively on hiring, coaching, performance management, and succession planning. Creates an environment of accountability, empowerment, and professional growth.
• Operational Excellence Driver – Establishes frameworks for consistency, efficiency, and quality across all markets. Continuously refines standards and processes to achieve top-tier guest experiences and operational reliability.
• Financial Steward – Owns financial performance and accountability across the region. Guides teams to proactively manage revenue, control costs, and make trade-offs that deliver sustainable profit and partner value.
• Transformation Driver & Problem Solver – Leads through ambiguity and transition, ensuring teams stay focused on results amid evolving priorities. Proactively identifies systemic issues and executes solutions with speed and clarity.
• Partner & Relationship Builder – Fosters trust-based relationships with ownership teams and key partners. Communicates proactively, manages expectations effectively, and ensures portfolio outcomes align with partner goals and brand standards.
• Growth Catalyst – Uses portfolio analysis and market insight to identify and execute opportunities for expansion, improvement, and innovation across the region.

• Objective #1: Drive financial, operational, quality, and guest-experience performance across your region.
  • Embed Kasa’s Hall of Fame Host values into daily operations, ensuring teams deliver exceptional guest experiences that translate into higher review scores, stronger property reputation, and long-term portfolio quality gains.
  • Develop and implement scalable financial processes that enable P&L owners to proactively manage revenue, expense, and profit goals.
  • Partner with Revenue Management, Finance, and Operations to identify root causes of underperformance and implement targeted improvement plans.
  • Establish frameworks for cost control and margin expansion that align with owner and partner expectations.
  • Standardize regional KPIs and quality metrics to ensure balanced performance across guest satisfaction, profitability, and partner retention.
  • Define and prioritize property CapEx and activation initiatives that place quality at the forefront, enhancing property performance, guest experience, and alignment with brand standards.
• Objective #2: Strengthen leadership and accountability across the region.
  • Proactively identify risks, performance gaps, or emerging issues before escalation, setting the standard for what “good” looks like” across teams. Maintain an operating cadence that surfaces insights early and drives timely, data-informed action.
  • Build and develop a bench of high-performing leaders, ensuring all Portfolio and Area GMs have clear ownership of outcomes.
  • Implement structured training, coaching and development programs to elevate commercial and operational acumen across teams.
  • Coach GMs and AGMs to confidently prepare and present budgets and performance narratives to ownership, ensuring clear alignment with owner expectations, market context, and the financial story.
  • Enforce clear accountability mechanisms, ensuring every leader “knows their numbers” and manages to measurable business results.
  • Reinforce a culture of performance, Fearless Feedback, and continuous improvement through consistent communication and structured review cadences.
• Objective #3: Elevate regional business planning and commercial alignment.
  • Develop and drive comprehensive regional business plans that connect operational execution with key commercial strategies - including Revenue Management, Sales, and Marketing - to achieve portfolio and partner objectives.
  • Translate Kasa’s strategic priorities into actionable, data-informed initiatives that improve revenue quality, profitability, and partner value creation.
  • Ensure P&L leaders understand and activate the commercial levers available to them, fostering collaboration between Operations and commercial functions to maximize portfolio performance.
  • Strengthen alignment with ownership and investment partners by clearly articulating strategic goals, progress, and financial outcomes, reinforcing Kasa’s position as a trusted and proactive operator.
• Objective #4: Future-proof operational systems for scalability.
  • Implement decision-making frameworks that enable faster execution and clarity of ownership.
  • Create scalable processes that adapt to new property types and asset complexities (hotel, multi-family, apart-hotel).
  • Live our value of Fearless Feedback: Champion continuous improvement through creating feedback loops and post-mortems to refine playbooks, staffing models, and service standards.
  • Partner with the executive team to inform long-term regional growth and headcount planning based on portfolio performance and complexity.

• 10+ years of experience in progressively senior leadership roles within hospitality operations, hotel asset management, real estate operations, or multi-site service industries, with a proven ability to translate commercial strategy into operational execution. Previous General Manager experience is required, demonstrating firsthand understanding of property-level operations, team leadership, and P&L accountability.
• Proven ability to manage multi-market P&Ls and lead geographically distributed teams of both salaried and hourly staff.
• Demonstrated success in balancing operational excellence with financial performance and commercial partnership management.
• Strong background in people leadership: decisive in hiring, developing, and exiting talent as needed to maintain a high-performing culture.
• Experience managing owner or institutional partner relationships, with a track record of effective communication and performance reporting.
• Adept at financial storytelling, data-driven decision-making, and executive-level communication.
• Deep operational acumen, combined with the ability to think strategically and act as a business partner to cross-functional and ownership stakeholders.
• Comfortable navigating fast-paced, complex environments where innovation, problem-solving, and adaptability are critical.

• MBA or equivalent degree preferred.
• Background in hospitality operations, hotel asset management, or real estate ownership/representation.
• Experience in a technology-enabled hospitality or real estate environment.
• Exposure to institutional partnerships or portfolio-level commercial management.
• Natural executive presence and polish; able to represent Kasa effectively with internal and external stakeholders.

• Achieving excellence across guest experience, financial performance, partner satisfaction, and team engagement, with your portfolio consistently meeting or exceeding budgeted goals.
• Building a high-performing regional team that raises the bar for operational and commercial execution.
• Strengthening Kasa’s reputation as a preferred operator and strategic partner known for driving value creation, revenue growth, and bottom-line performance across your region.
• Establishing scalable operational systems that can support 10x future portfolio growth.
• Being recognized as a trusted advisor and strategic leader across Kasa’s executive and functional teams.

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa’s across the country!
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
• The Pay: The total compensation for this role is $190,000 - 260,000, which includes a starting base of $135,000 - 185,000 plus performance-based incentives and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The exact offer would depend on your background, experience, and internal equity considerations. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
• Generous Stock Option Plan: At Kasa, our compensation philosophy is to offer a total compensation package that over-indexes on equity to encourage our team to think like owners (by being owners) and benefit from the value growth that our collective hard work creates. 
• Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.
• 401(k) Plan: As you invest in yourself and your future, Kasa invests in you too: we offer a generous 401(k) contribution match. 
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most.
• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, cell-phone reimbursement, home office stipend, and more!