The Technical Support Manager provides technical sales support, develops product expertise, prepares technical documents, and supervises commissioning activities for wastewater treatment systems.
Join Energy Recovery and Help Build a Sustainable Future
At Energy Recovery, we build products that help limit global temperature rise, reduce carbon emissions, provide safe drinking water for millions of people, and bring efficiency and sustainability to a range of industries. Our products help customers avoid approximately 19.7 million metric tons of carbon emissions per year -- equivalent to removing over 4.7 million cars from the road!
In addition to innovating world-class products that help our customers and the environment, our employees enjoy a diverse, collaborative work culture, as well as extensive company benefits that support the overall wellbeing of our staff. This includes everything from generous health plans and time off, paid family leave, subsidized lunches and company events, and opportunities for charitable giving and volunteering in the community.
What You Can Look Forward To:
Energy Recovery, Inc. is seeking a qualified candidate for an immediate full-time job opening for the position of Technical Support Manager (Application Engineer), North America, with the Wastewater team. This position reports to the Director, Global Business Development, and is responsible for providing technical sales support on all Energy Recovery products in the North American market and for assisting in developing product application expertise.
What Will You Do?
- Provide technical Sales support for all Energy Recovery product inquiries including: product selection, performance projections, motor selection, value proposition determination, and miscellaneous technical support during proposal of OEM projects.
- Work in collaboration with the Sales team in pre-sale activities in the North America region including: traveling, meeting prospect customers, providing product training to customers and sales representative.
- Assist in developing applications by researching and evaluating technical publication on desalination and wastewater treatment processes.
- Assist in the development and the maintenance of any ERI technical tools used by Sales and customers. Develop and validate calculation models with field performance data.
- Support the preparation of technical documents and marketing collaterals for the promotion of products or applications.
- Attend and conduct technical oral presentation at regional industry conferences and seminars.
- Support Field Service group by supervising plant commissioning and startup activities.
What You Bring to the Table:
- 4+ years of application and/or process engineering experience in water/wastewater treatment.
- Familiarity with reverse osmosis membranes and/or system design is a plus.
- BS in Engineering, MS preferred.
- Strong analytical skills.
- Must be reliable, self-directed and capable of working independently, with the ability to work on numerous projects simultaneously and use sound judgment in prioritizing tasks to meet deadlines.
- Proactive, team-oriented person who can anticipate needs, take initiative with excellent follow-through and requires minimal direction or supervision.
- Hands-on experience cross-functioning & collaborating with other departments.
- Must be organized and detailed, as well as process-oriented with the ability to work under deadlines and time constraints.
- Strong oral and written communication skills to present at industry conferences and to prospective customers.
- Travel 20%-30% of the time.
What's in it For Me?
- Health Insurance: Comprehensive medical, dental, and vision coverage with options for family coverage
- Retirement Plans: 401(k) plan with company matching to help you save for the future
- Paid Time Off: Generous vacation policy, paid sick leave, and paid holidays to ensure a healthy work-life balance
- Wellness Programs: Mental Wellness Support with therapy and coaching in addition to an employee assistance program
- Fitness Perks: Enjoy access to our on-site gym with an on-site trainer, yoga classes and gym reimbursement for remote employees
- Team Events: Regular team-building activities and social events to foster a positive work culture such as; ping-pong tournaments, gratitude lunches, and summer BBQs
- Referral Bonus: Earn up to $1,500 for referring friends
- Flexible Spending Accounts (FSA): Pre-tax savings for medical expenses, commuter, and dependent care, helping you manage out-of-pocket costs
- Tuition Reimbursement: Financial support for continuing education, including courses and degree programs to help you advance your career
- Paid Parental Leave: Generous paid leave for new parents to bond with their children and support family needs
We are an EOE/AA employer committed to workforce diversity.
No recruiters or phone calls.
Top Skills
Engineering
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