API Integrations Support Specialist

| Boston

An exciting opportunity exists for an experienced technical product professional in our corporate headquarters located in Boston, Massachusetts.

If you thrive in a dynamic work environment and enjoy the excitement of constant change then this is the role for you. Reporting to the Customer Success function, this position plays a central role in providing technical support across multiple Toast products with a focus on integrations. This position works closely with Product Management, Engineering, and Sales. The ideal candidate will be a key team member responsible for managing relationships with new and existing partners and customers. You will manage escalated and advance post-sales technical and application support requests for customers who are using the Toast Integrations (including Toast APIs). Based on the support ticket trends you have identified, you will also work with development teams to influence product direction as well as work with the Sales team to create and maintain strong relationships with key customers and partners.

Role Description:

  • Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations. Possibility to get involved in the partner onboarding process.
  • Perform basic troubleshooting of integration issues by becoming proficient in navigation of Toast system.
  • Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets while also knowing when to appropriately escalate to Toast Engineering teams.
  • Initiate customer/vendor interaction regarding new integrations-related enhancements, product upgrades, and releases.
  • Be the voice of the customer and vendor, and collect feedback to drive continuous improvement across all areas including product.

Qualifications:

  • Bachelor’s degree or equivalent experience
  • 2+ years applicable industry experience
  • Previous experience working with API’s and Integrations
  • Excellent communication skills through phone, in-person, and writing
  • Proficient troubleshooting/ analysis skills
  • Passion for customer and vendor support
  • Ability to work scheduled shifts including day and evening

Preferred:

  • Knowledge of API and web technologies
  • Knowledge of Accounting or Finance is a plus
  • JIRA experience
  • Strong analytical skills
Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • AngularjsLibraries
    • ES6Libraries

Location

Toast is headquartered in the heart of Fenway. Catch a Sox game, grab a bite, and stroll through one of the trendiest neighborhoods in Boston.
401 Park Dr Suite 801 , Boston, MA 02215

Insider's spotlight

What are some social events your company does?

Toast puts a major focus on culture and centers its events around keeping Toasters engaged and social. In the past 6 months alone, we’ve had a competitive field day, a summer appreciation event (with a bonfire, food, drinks, and music), and a fall cookout where we had a pig roast and potluck. One of our own employees even performed with his band.

Brittany Rothstein

Training Content Specialist

How has your career grown since starting at the company?

I began as an implementation engineer, moved into instructional design, and now I am in my dream role as a product manager. This is afforded because Toast fosters a culture where experts in their domains are eager to give you a masterclass in what they do – you only need to ask and be willing to learn. This is the best perk when working at Toast.

Sean Park

Product Manager

Perks of working here

401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Happy Hours
Health Benefits
Parking
Recreational Clubs
Stocked Kitchen
Unlimited PTO
Volunteering Opportunities
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