ADvantage - Support Center Analyst IV

Sorry, this job was removed at 02:58 p.m. (EST) on Tuesday, Aug 27, 2024
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Quincy, MA
3-5 Years Experience
AdTech • eCommerce • Food • Marketing Tech • Retail
We provide cutting-edge, seamless omnichannel experiences for customers—no matter when, where or how they choose to shop
The Role

Address: USA-MA-Quincy-1385 Hancock Street
Store Code: Governance (5120352)
ADUSA Procurement is a partner company to Ahold Delhaize USA, providing supply chain services that support the delivery of products from a supplier to the warehouse. ADUSA Procurement is part of the Ahold Delhaize USA family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.
Position Summary:

  • ADvantage Support Center - responsible for providing first-level vendor support
  • Manage small/medium or Large (as assigned) initiatives/vendor accounts in terms of scope/complexity/value (process/financial)
  • Accountable for Leadership Level communication (both internal and external)
  • Support managers and ADvantage Analyst III associates
  • Seasoned in a legacy company and either Fresh or Non-Perishable systems, processes and procedures
  • Support development of department best-practices
  • Responsible for knowledge in a sub-set of categories


Principle Duties and Responsibilities:

  • Manage small/medium, or large (as assigned) vendor accounts in terms of COGS, visibility, and vendor tier participation
  • Accountable for Leadership Level communication (both internal and external)
  • Manage the ADvantage Support Center - expected to resolve issues quickly and effectively
  • Manage the ADvantage Sharepoint site to ensure documentation is current and maintained
  • Seasoned in a legacy company and either Fresh or Non-Perishable processes and procedures
  • Support development of department best-practices and deliver business insights and change management
  • Lead cross-functional process improvements, projects, and initiatives
  • Collaborate with teams from 3rd party resources, Supply Chain, SC Procurement, and the Brands, conducting analysis to lead improvements in sales, on-shelf availability, COGS, and unsaleables
  • Help drive the implementation of the company's new ways of working in assigned areas and the Brands
  • Help drive reporting on vendor and program ROI, Scorecarding, adherence to KPI's, and vendor accountability
  • Responsible for providing first-level vendor support, sharing documents, parsing files
  • Support senior-level ADvantage Analysts and/or Managers and appropriately escalate issues
  • Support delivering business insights and change management
  • Support cross-functional process improvements, projects, and initiatives
  • Support implementation of the company's new ways of working in assigned areas and the Brands
  • Additional responsibilities as assigned


Basic Requirements:

  • Bachelor's in Business, Supply Chain Management, or similar work experience
  • Lean Six Sigma experience/familiarity preferred
  • 4 years of relevant experience


Skills and Abilities:

  • Specialized in a legacy company systems, processes, and procedures
  • Responsible for knowledge in a sub-set of categories
  • Relevant skills at exemplary, high-performing level of competency
  • Attention to Detail
  • Ability to manage and influence others in the organization, including executive levels
  • Proven track record of delivering high quality results in a timely manner.
  • Ability to influence change within ADUSA, the Brands and the Vendor community
  • Ability to analyze complex problems and data sets
  • Comfortable working in a virtual environment with reporting associates and/or leadership located in other campuses


#LI-SM1 #LI-Hybrid
At Ahold Delhaize USA, we value Diversity, Equity, Inclusion and Belonging (DEI&B). Our employees and prospective employees are treated with respect and dignity. As an equal opportunity employer, we comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.
We provide reasonable accommodations to applicants and employees with disabilities. If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at [email protected] .
For more information, visit www.adusa.com .
Job Requisition: 390992_external_USA-MA-Quincy_8122024

The Company
Quincy, MA
10,000 Employees
Hybrid Workplace
Year Founded: 2018

What We Do

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. Our team includes some of the best and brightest talent from a variety of backgrounds, ranging from decades-long careers in retail to fresh perspectives from outside our industry. With a purpose-driven culture grounded in our values of courage, care, integrity, teamwork and humor, we are committed to fostering a culture of belonging where everyone is valued. Our team shares a common motivation to drive change, take ownership and enable the brands we support to nourish their customers and communities. We thrive on supporting great local grocery brands and their strategies.

As part of the largest grocery retail group on the East Coast, we understand our vital role in enabling healthier people and a healthier planet and have an ongoing commitment to driving sustainable change that leads to a thriving food system, nourishes local communities, and creates a better world.

Why Work With Us

We love fresh perspectives, not just fresh produce. We believe that a diverse workplace fosters creativity, accelerates innovation, and helps us create an even better product. At PDL, you’ll find coworkers who are caring and committed, and who focus on dreaming big and getting things done.

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Ahold Delhaize USA Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: 3 days a week
Quincy, MA

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