Sr Account Manager - Firenze (They/He/She)

Are you hungry, ambitious and looking to turbo charge your career? Say no more!  

We’re Glovo, one of the fastest-growing multi-category apps out there. A performance-driven, bold and restless tech company.

We’re redefining what’s possible, pushing boundaries and aiming for nothing less than excellence and innovation. To make this happen, we're putting together a talent house of high-performing teams and building the largest marketplace in your city, giving you access to anything in minutes! 

We can only do so with strongly motivated, efficient, passionate, hardworking, creative people.  Feel identified? Keep reading!

YOUR MISSION: You will manage key Partner relationships, drive business growth, and ensure operational excellence through strategic thinking, problem-solving, and a hands-on approach in a fast-paced environment.

THE RIDE:

• Manage a portfolio of strategic accounts by building and maintaining strong, long-term relationships with restaurant partners through consistent and proactive communication.
• Lead contract renegotiations to establish a strong working partnership grounded on sustainable economics for both parties.
• Drive rapid revenue growth through smart promotions, high-impact marketing activations, and menu optimization. Take ownership of partner revenue performance, driving measurable growth.
• Collaborate with cross-functional teams—including Marketing and Operations—to develop and implement strategies that drive consistent, month-over-month business growth ensuring we collectively deliver the best experience for Glovo users..
• Work closely with stakeholders in internal teams to solve problems and ensure that feedback from our Partners is effectively utilized to enhance our product, marketing, and operations.
• Use data-driven decision-making to assess initiative performance, ensuring you prioritize those with the highest return on investment effectively.
• Handle regular business reviews meetings with restaurant Partners, presenting data and insights in a compelling way.

WHAT YOU WILL BRING TO THE RIDE:

• 3+ years of experience in Account Management and/or Business Consultant. Ideally, manage senior level relationships and be motivated by pursuing ambitious goals with timely execution having a proven track record of exceeding metrics-based business goals.
• Experience in a high-growth or fast-paced environment is highly valued.
• ​You are proactive and hands-on, eager to engage in both strategic planning and tactical execution to drive results.
• You're great at breaking down complex problems and turning them into practical, lasting solutions—balancing big-picture strategy with day-to-day execution—while staying deeply attuned to customer needs to deliver exceptional experiences and outcomes..
• Detail-oriented with a high degree of organization, consistently delivering results in dynamic and fast-paced settings.
• Proficient in both written and verbal communication in Italian and English.
  

WHAT THE RIDE WILL BRING TO YOU:

• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

We’re committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you you.