Manager, Customer Success
1 week ago
Reporting to the VP of Customer Success, this role will lead a team of Customer Success Managers that both support new customers and existing customers. The objectives and key results of the role include: driving active usage and adoption, making builders successful, improving net retention and expansion, and mitigating risk. Above all this person should be focused on helping Quick Base Customers get the most value possible out of Quick Base.
In this role, the candidate will be expected to drive and define the team’s focus and processes. To be successful in this role the candidate must have a customer-centric mindset, be able to motivate and develop customer success managers, and use data to drive team direction. The candidate should also be prepared to work directly with customers alongside Solution Engineers; Mid, Enterprise and Strategic sales teams/leaders; and fellow Customer Success Managers.