Jobs at Nuance Communications
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Scribing Associate - Musculoskeletal

Nuance Communications
Greater Boston Area
1 day ago
+40
As a Musculoskeletal Scribing Associate, you will work closely with the Musculoskeletal Clinical Operations Specialist to support the expansion of iScribes virtual scribe services to Musculoskeletal customers. You will start out focused on scribing and providing high quality documentation to our initial customers, and then you will grow into a training and managing a team of scribes. As we build out this new business line, you will play a critical role in the definition of new business processes.

Marketing Operations Analyst

Nuance Communications
Greater Boston Area
1 day ago
+40
 We are seeking a Marketing Automation Analyst to facilitate digital marketing campaign execution. This role  will be responsible for operationalizing demand generation campaigns in partnership with our marketing program managers. Additionally, you will be responsible for executing complex international campaigns while supporting our B2B marketing teams. The office location will be at our headquarters in Burlington, MA.

Sr. Software Engineer

Nuance Communications
Greater Boston Area
2 days ago
+40
The Sr. Software Engineer will work with advanced development team who are developing the new Voice Assistance Conversational IA products for healthcare professionals. The candidate will be a self-starter and will work on multiple deliverables with dynamic schedules in an Agile Scrum environment.

Sales Development Representative

Nuance Communications
Greater Boston Area
2 days ago
+40
The Sales Development Representative will drive new and existing business in a named accounts territory through strong solution selling skills in addition to managing long standing customer relationships, reporting to the Director of Strategic accounts. Must have successful track record of independent selling, selling as a team leader and strong understanding of the Nuance portfolio of solutions.

Healthcare Engineering Manager

Nuance Communications
Greater Boston Area
4 days ago
+40
Summary: Engineering manager focused on client and server component development for real-time speech recognition applications hosted in the Microsoft Azure cloud. Tasks include REST API definition/implementation, web service development/consumption, in-memory data storage architecture, and deployment concepts, such as global load balancing, fail over, micro services and distributed databases. Develop multi-platform SDKs for integration into Nuance products and for distribution to development partners. Position reports to Director of Engineering.

Senior Agile Software Engineer

Nuance Communications
Greater Boston Area
4 days ago
+40
The position-holder is expected to be a generalizing specialist who is skilled in a wide range of software development areas ranging from client/server, database, user interface programming to software testing, test automation skills. The successful candidate must be highly collaborative and have experience in agile software development (scrum, TDD, CI). This person will be responsible within the team to ensure the timely delivery of a potentially shippable product at the end of sprints. A high degree of self-organization capabilities is expected from the candidate.

Senior Director, Product and Cloud Security

Nuance Communications
Greater Boston Area
4 days ago
+40
Summary: Reporting to the Chief Information Security Officer, the Senior Director of Product and Cloud Security is a business/technology executive who will be responsible for providing leadership in a comprehensive Information and Product Security program and ensuring compliance. This leader will bring hands-on as well as strategic thought leadership at the Nuance executive level regarding security, technology and products. They will create strong partnerships across business units and functional groups to deliver competitive advantage and provide organizational leadership as they drive Nuance and organizational initiatives across the company.

Manager of Enablement Technology Solution

Nuance Communications
Greater Boston Area
4 days ago
+40
The Manager for Enablement Technology Solutions is a critical leadership role within the Customer Success Enablement team. The role is responsible for enabling the CSO organization cross functionally to deliver a single customer experience with scalable, flexible, technology-driven learning solutions. The Enablement Technology Solutions Manager will deliver just-in-time solutions to allow customers to access learning how, when and where they need it, including: integrated/in-product learning.

Project Planner

Nuance Communications
Greater Boston Area
4 days ago
+40
The project planner handles project intake, and resource assignment for all project resources in Technical Services, Consulting Services, and the EPO. They collaborate with Sales Support to ensure implementation teams have the information they need to begin the project in a timely manner. The project planner works with CSO management to make sure the appropriate resource is assigned to the project. 

Account Executive, Ambulatory Surgical Center - Northeast

Nuance Communications
Greater Boston Area
4 days ago
+40
The Account Executive (AE), Ambulatory Surgical Center is responsible for an assigned territory selling the value proposition for Nuance’s Provider Solutions healthcare solutions into the independent Ambulatory Surgery Center market. The AE is expected to create and foster relationships with the Executives, Owners, and Doctors involved with the facilities. Experience working in a matrixed environment to deliver comprehensive solutions to the healthcare marketplace is a prerequisite.

Senior QA Engineer

Nuance Communications
Greater Boston Area
4 days ago
+40
Senior QA Engineer focused on testing mobile applications, desktop applications and SDKs in the Healthcare industry. The selected candidate will be responsible for documenting, developing and executing test cases for Healthcare Mobile products. Additionally, the candidate will be required to work with other members of the development and QA teams using the Agile software development process. The candidate should have strong testing and troubleshooting skills, a quick learner and willing to take on new challenges. The candidate should also have experience running automated tests and migrating manual test cases to an automation framework.

Senior Visual Designer

Nuance Communications
Greater Boston Area
4 days ago
+40
The Senior Visual Designer will have experience with multiple forms of graphic design, with emphasis on executive/customer presentations and marketing collateral, and be eager to turn complicated concepts into simple, elegant design solutions. We’re looking for a thoughtful and enthusiastic multi-talented designer who’ll take a proactive approach to visual storytelling and effectively collaborate with other creatives, marketers, communicators and business leaders. As a member of the dynamic, creative Brand + Digital Marketing team, the Senior Visual Designer will operate autonomously to ensure impactful, on-schedule, on-budget project delivery.

Senior Data Scientist

Nuance Communications
Greater Boston Area
4 days ago
+40
The Senior Cloud Data Engineer is responsible for the analysis of the Dragon Medical One cloud software and services. Contributing as part of the quality engineering team, the engineer will be interacting with peers in Europe, India and the US as with the DevOps team in Europe and the US. This role reports to the Director of Quality Engineering.

Brand Marketing Content Manager

Nuance Communications
Greater Boston Area
4 days ago
+40
The Brand Marketing Content Manager will scope, plan and deliver content and assets that tell the Nuance story, collaborating with our creative team, technologists, and other marketers throughout the business. The successful candidate will thrive in a fast-moving, dynamic environment and consistently demonstrate flexibility, positivity, and professionalism. This is a full-time position based in our global headquarters in Burlington, MA.

Director, Business Operations- Automotive Division

Nuance Communications
Greater Boston Area
4 days ago
+40
The Director,  Business Operations is a critical leader in delivering Financial Management and Program Management (PMO) Global Technology Solutions organization.  This group is delivering complex technology infrastructure programs/projects to meet the substantial growth of the business, most of which is currently in Azure or in the process of being migrated to Azure. This role is critical to aligning the GTS organization with R&D to provide software development lifecycle infrastructure and operations excellence.  Partner with Finance, Procurement, development and product management teams to ensure a robust business operation from proof of concept projects, to development to production.  Build, grow and manage a team of distributed program managers and business analysts to help set and market the operational strategy and foster a culture to expand our existing Azure cloud footprint, as well as lead the migration of new products to the Azure or other cloud infrastructure.  Lead, continuously communicate the financial forecasting, program and budget status/progress.   

Accounts Receivable Lead Specialist- Nuance Automotive Division

Nuance Communications
Greater Boston Area
4 days ago
+40
Position needed for establishing and monitoring customer credit, new customer file account creation and fill the North American accounts receivable customer collections role. As an Accounts Receivable Specialist, the major duties are processing all new customer account records, establish and maintain credit levels, maintain collection notes, bad debt reviews, and global AR report generation

Senior Java Software Engineer - AI/Healthcare

Nuance Communications
Greater Boston Area
4 days ago
+40
As a Senior Java Software Engineer in the CLU Application group, you will work with a team of developers, QA and documentation staff to develop and maintain our Healthcare Applications.  You will be a self-starter and work on multiple deliverables with dynamic schedules.  Tasks include implementing customer interfaces and product workflows, coordinating Azure deployments, integrating new technology from other R&D teams or third parties, and supporting products already in deployment.

Senior Software Engineer

Nuance Communications
Greater Boston Area
4 days ago
+40
Summary: Nuance has an exciting opportunity for a Senior Software Engineer to join a world-class team maintaining and evolving industry leading IVR & messaging platforms. The candidate will work on an Agile Scrum team to design, implement, and maintain robust and scalable IVR & messaging solutions, and will have a direct impact on the cloud-native evolution of platforms that millions of users interact with every day.

Senior Paralegal

Nuance Communications
Greater Boston Area
4 days ago
+40
Performs paralegal functions of a variable, complex, problem solving and responsible nature which require a significant degree of knowledge, decision-making skills and independent judgment.

Principal Software Developer

Nuance Communications
Greater Boston Area
4 days ago
+40
The Principal Software Developer will be part of a team tasked with designing, developing, running, and maintaining the orchestrated software services used by Nuance Enterprise groups and products. This includes development and maintenance of a modern CI/CD pipeline for delivering these services to the cloud.

Director, Corporate FP&A

Nuance Communications
Greater Boston Area
6 days ago
Summary: The Nuance Finance team is seeking a Director, Corporate FP&A in our Burlington office. This is a highly valued and critical role with responsibility to provide strategic finance support directly to the CEO, CFO and Senior Leadership across the company on enterprise-wide, business segment and functional planning, analysis, forecasting and reporting. We are looking for a person that is comfortable both participating in discussions to drive smart business decisions and is willing to roll up their sleeves to do financial analysis and reporting. The position requires a high degree of accuracy, attention to detail, and self-motivation to be accountable to deliverables and deadlines. 

Senior Director, Governance Risk and Compliance

Nuance Communications
Greater Boston Area
6 days ago
The Senior Director will design and maintain a holistic approach to governance risk and compliance by applying and integrating industry best practices into the top-level business processes at Nuance. They will develop and drive remediation for critical issues by leading process redesign where necessary. They will also create formal networks with key decision makers and serve as an external spokesperson for the organization on matters related to GRC and maintaining overall information security customer facing documents. The successful candidate will be comfortable working in a fast-paced, collaborative, highly matrixed environment. The person in this role must have a proven track record of hiring, developing and growing technical talent, strong executive presence and demonstrate outstanding communication skills. This Senior Director will lead a team of 12+ employees comprised of managers and security analysts in a very dynamic and frequently complex organization, while developing strong partnerships with other leaders across the organization.

Director, Clinical Quality and Revenue Integrity

Nuance Communications
Greater Boston Area
6 days ago
Responsible for developing and managing a program which effectively integrates new solutions/content into all operational functions across the solution line so as to achieve company targets for revenue, margin and customer satisfaction. This position works closely with multiple functions across the business and directs cross functional teams working to ensure organizational readiness across those functions, and collectively, on time and on budget. 

Principal Software Engineer ( Java )

Nuance Communications
Greater Boston Area
6 days ago
Design and implement secure cloud application environments. Maintain security standards according to internal policies. Provide mentoring and coaching to product teams to help further our Cloud maturity. Work with architects to define a vision of technical excellence for Cloud architecture, tools, and processes. Work closely with the Quality Assurance and Hosted Operations teams to deploy, troubleshoot and optimize cloud solutions. Analyze existing systems and propose software architecture improvements, paying attention to latency, accuracy and extensibility. Assess architectures and technical assets from product teams, and propose a technology consolidation plans where possible.

Program Manager, R&D Transformation Initiatives

Nuance Communications
Greater Boston Area
1 week ago
Summary: We have an exciting opportunity for a Program Manager to join the CTO Office Program Operations team, which launches and supports strategic and high visibility programs for the CTO Office and Global R&D. While the role is non-technical, you will leverage your agile methodology skills (focus on the customer, fail fast and forward, take intelligent risks) to drive meaningful transformation initiatives that foster a high-performance R&D environment – including scaling entirely new ideas across the company and partnerships within the technology community.  The role is both a strategic and hands-on role that works closely with Global R&D leadership, multiple business stakeholders, HR, IT, and Operations. You will be responsible for the full-cycle program and process management including starting with concept, design, planning, implementation, launch, post-mortem review and continuous improvement. 

Sr. Product Manager (Healthcare/EMR)

Nuance Communications
Greater Boston Area
1 week ago
In this highly visible role as a Product Manager, you will be responsible for driving the product strategy in support of Nuance’s market leading speech recognition product Dragon Medical One (DMO) in the healthcare market. It is an exciting time to be involved with speech recognition and virtual assistants, as the technology is being rapidly adopted across varied markets for diverse use cases. We are looking for a product manager with industry and technical knowledge, who will take full ownership of defining a compelling roadmap and successfully execute to deliver results for a growing solution portfolio. This individual should have excellent problem-solving, analytical and decision-making skills, along with strong interpersonal and communication skills. You will work in collaboration with other Product Managers, Product Development, Professional Services, Marketing and Sales to define a product roadmap that accelerates innovation and market adoption of Dragon solutions.

Senior Talent Acquisition Consultant

Nuance Communications
Greater Boston Area
1 week ago
This position is responsible for ensuring client satisfaction working in a fast-paced, high-volume recruiting environment, you will provide recruiting services to include heavy sourcing, candidate development, client management and candidate selection. You will have recruiting and relationship responsibility for our Finance organization. Reporting to the Talent Acquisition Director, this position requires a solutions-oriented talent who can quickly drive results from sourcing to on-boarding.

Principal Security Analyst

Nuance Communications
Greater Boston Area
1 week ago
Summary: The Principal IT Information Security Analyst will be responsible for supporting the development, enforcement, maintenance and compliance of security program within the Nuance Enterprise business unit. This is an autonomous role where the successful candidate will take ownership of supporting relevant Enterprise compliance programs, policy and procedure development/management/compliance, pre-sales, legal collaboration and audit management.

Senior Product Manager - PowerShare

Nuance Communications
Greater Boston Area
1 week ago
Summary: Nuance Healthcare PowerShare is market leader in Medical Image Exchange with more than 6,000 connected facilities, growing rapidly. The Senior Product Manager will be responsible to make this cloud business continue to grow, help it adjust as market needs shift, and support its expansion into adjacencies and new workflows. The Senior Product Manager will develop a strong understanding of markets and customer needs and translate this into a roadmap and detailed product requirements. He or she work closely with cross-functional teams to execute the solution strategy.

IT End User Services Specialist

Nuance Communications
Greater Boston Area
1 week ago
Summary: Reporting to the Sr. IT Manager for North America, the IT End User Services Associate will support Burlington MA staff with all problems relating to IT. Your main tasks will include troubleshooting software and hardware problems, setting up new PC’s, maintaining the inventory of all hardware as well as responding to incoming request. You will also be required to support large meetings & divisional events IT setup, phones, network connections to workstations, printers and other IT equipment as required.

ED/ Pediatrics Specialist Account Executive - North East

Nuance Communications
Greater Boston Area
1 week ago
Summary: The Nuance Solution Specialist is responsible for an assigned territory and select named hospitals selling the value proposition for a subset of Nuance’s healthcare solutions. The AE is expected to foster effective relationships with the decision makers and influencers within the healthcare networks, with experience working in a matrixed environment to deliver comprehensive solutions to the healthcare marketplace. The AE will prospect opportunities through obtaining an understanding of organizations’ clinical and documentation processes, documentation quality initiatives, documentation regulatory requirements and EHR deployment stage.

PowerScribe One Sales Specialist - Eastern US

Nuance Communications
Greater Boston Area
1 week ago
Summary: Utilizing strong selling, negotiation, and presentation skills, the Account Executive will be tasked with driving new business within the hospital market, specifically for the Nuance PowerShare Image Sharing Network. Nuance PowerScribe is recognized as the leader in the industry for Radiology Reporting with over 705 market share in North America. This role will need to be a subject matter expert in PowerScribe 360 and the newly released PowerScribe One.

Principal Sales Support Security Executive

Nuance Communications
Greater Boston Area
1 week ago
Summary: Engage in customer discussions and presentations and support the completion of ISQs in order to help Nuance progress and secure new and existing business; focus on ensuring single-customer experience with clear information that provides customer confidence in meeting objectives. In addition, work within the broader organization to be the security subject matter expert, including working closely with CSO Enablement, R&D, Legal, etc., to promote knowledge within the broader Sales Support Sales Engineering Team, enabling them to handle all first level requests from customer’s during the pursuit of new business.  

Software Engineer

Nuance Communications
Greater Boston Area
1 week ago
Responsibilities: As a member of the HIM ASR team the responsibilities include the next generation Cloud based Speech Recognition management system design and development. Will work closely with other members of the team on requirements capture, design, development, testing, and deployment. Must have previous experience working on medium- to large-scale, mission critical production systems that directly support essential business or technical functions.

Senior Quality Assurance Automation Engineer

Nuance Communications
Greater Boston Area
1 week ago
Work with a team of developers, QA, and other stakeholders in the design and development of automated QA testing for the industry leading PowerScribe platform for radiology reporting. The candidate will be self-motivated and work on multiple deliverables with dynamic schedules in an agile software development process.

General Ledger Accountant- Nuance Automotive Division

Nuance Communications
Greater Boston Area
1 week ago
The Senior Accountant will be responsible for various accounting tasks including the preparation of account reconciliations, preparing journal entries to be recorded and monthly financial reporting. The Senior Accountant will also have responsibility for maintaining detailed schedules supporting various account balances. An ideal candidate must be ambitious, driven and have perseverance while maintaining a positive attitude.

Business Systems Analyst- Nuance Automotive Division

Nuance Communications
Greater Boston Area
1 week ago
In this role, you will be part of a dynamic team whose responsibility is managing the lifecycle of projects in our business systems environments, participating and facilitating business analysis, process definition and solution design for projects. You will work with key users from different business groups to understand current business processes and business requirements, identifying areas that have opportunity to be improved and/or streamlined, and designing systems solutions that meet the business need and are in line with industry best practices. Ideal candidates are highly motivated, like to take initiative and will possess excellent analytical, organizational and communication skills. This is a unique opportunity to be part of a team shaping the Business Systems portfolio for a fast-growing new company!

Compensation and Benefits Analyst- Nuance Automotive Division

Nuance Communications
Greater Boston Area
1 week ago
The Compensation and Benefits Analyst will support the  Internal and Global  Compensation and Benefits Teams to ensure employee packages are in alignment with company policies and guidelines, are competitive, and are compliant with legal and fiscal regulations in the region.

Senior Network Engineer- Nuance Automotive Division

Nuance Communications
Greater Boston Area
1 week ago
We are seeking an experienced senior level network engineer to contribute to infrastructure and network projects and work with the hosting division to integrate speech recognition solutions across the new Automotive Company. Daily responsibilities include interacting with Engineers, R&D, Operations, Information Security and Project teams build and deliver new network services and infrastructure and also ensure the  operational availability of corporate network services.  Candidates must be well versed in routing, switching, load balancing and firewall technologies acquired through 7+ years combined experience in distributed network environments. Hands-on technical experience in Cisco networking technologies along with excellent communications skills, are required to succeed in this fast paced and challenging role.

High Performance Compute (HPC) Support Technician - Nuance Automotive Division

Nuance Communications
Greater Boston Area
1 week ago
1) Install, test, maintain and manage High-Performance Compute systems across multiple regions (Europe, APAC, Americas). 2) Work as part of the HPC Team to diagnose and fix incidents. Analyze system issues and develop and implement workarounds and/or patches for software bugs. 3) Drive problem management initiatives for HPC ensuring re-occurring incidents are permanently fixed.   4) Collaborate on systems programming projects to maintain and enhance system functionality, in areas such as monitoring, workload management and file systems and I/O subsystems. 5) Understand customer/user needs to develop and enhance user tools to manage task automation on the computational systems. 6) Recommend and drive the implementation of system improvements that enhance reliability, stability, usability, performance and security. 7) Identify and evaluate emerging HPC technologies and explore new features that would create new capabilities and enhance system performance and usability. 8) Assist with technology evaluations and system architecture to provide input for HPC system procurements and technology roadmaps. 9) Be part of an on-call team that provides 24x7 systems support.

Senior Principal Cloud Architect ( Java )

Nuance Communications
Greater Boston Area
1 week ago
Design and implement secure cloud application environments. Maintain security standards according to internal policies. Provide mentoring and coaching to product teams to help further our Cloud maturity. Work with the Engineering VP to define a vision of technical excellence for Cloud architecture, tools, and processes. Work closely with the Quality Assurance and Hosted Operations teams to deploy, troubleshoot and optimize cloud solutions. Analyze existing systems and propose software architecture improvements, paying particular attention to latency, accuracy and extensibility. Assess architectures and technical assets from product teams, and propose a technology consolidation plans where possible.

Manager Revenue Accounting

Nuance Communications
Greater Boston Area
1 week ago
We are seeking a Senior Analyst for our Revenue Team to be responsible for recording Professional Services revenue/costs and customer royalties on a monthly basis under ASC 606 revenue recognition.  This role is responsible for working with the BU Finance and Operations to analyze projects, assess revenue risk, and assist with forecasting of revenue related to complex service transactions.  He/She will be supporting the monthly and quarterly accounting close cycles associated with complex revenue arrangements related to professional services and royalties.  The successful candidate will be responsible for providing best in class support to the Business Unit operations and finance teams on their forecasted and actual revenues.  This position will be responsible for preparing reconciliations and related analysis of all accounts (revenue, def revenue, costs, deferred costs, etc.) monthly as well as assisting with defining and creating operating procedures and participating in business process improvement initiatives related to project accounting.

Principal Security Analyst

Nuance Communications
Greater Boston Area
1 week ago
Summary: The Principal IT Information Security Analyst will be responsible for supporting the development, enforcement, maintenance and compliance of security program within the Nuance Enterprise business unit. This is an autonomous role where the successful candidate will take ownership of supporting relevant Enterprise compliance programs, policy and procedure development/management/compliance, pre-sales, legal collaboration and audit management.

Director, Service Management

Nuance Communications
Greater Boston Area
1 week ago
Lead Global team of Enterprise customer facing Production Account Managers. Enterprise Billing as well as Operational Intelligence and Tooling team. Ability to understand our Enterprise customer contracts to ensure compliance and operational performance of our enterprise products they consume is essential. Drive continuous improvement with operational communications to our Enterprise customers. Ultimate ownership of customer operational escalations. Ensure measurable improvements. Contact center experience preferred.

Compliance Manager - HIPAA

Nuance Communications
Greater Boston Area
2 weeks ago
This position requires strong knowledge of HIPAA and responsibilities of a Healthcare Organization related to Privacy.  Responsibilities encompass efficiently tracking and investigating HIPAA related privacy matters.  This individual needs to have exceptional time management skills and will work collaborative with cross-functional teams.  The individual should feel comfortable leading meetings and providing internal privacy training.  The individual should have a good understanding of NIST requirements as applied to HIPAA Risk Assessments and Compliance initiatives.

Sr. Site Reliability Engineer

Nuance Communications
Greater Boston Area
2 weeks ago
Nuance Communications is looking for a talented individual with proven track record to take up an exciting role of a Senior Site Reliability Engineer within its HealthCare Research and Development Unit. Our customers count on our applications and services to be fast, reliable and secure. The candidate will be working with a talented group of cross-functional individuals to plan, design and build various tools, systems and infrastructure that enables continuous integration, testing, monitoring, elasticity and delivery of products and solutions on our hosted cloud platform.

Inside Sales Representative

Nuance Communications
Greater Boston Area
2 weeks ago
The purpose of the role is to work as an overlay team in support of Nuance CALA/Latin American Sales organization. This role will be responsible for achieving marketing and sales goals for an assigned territory by developing, building and strengthening long-term relationships with customers, prospects and partners via a combination of prospecting and lead management

Solutions Marketing Director

Nuance Communications
Greater Boston Area
2 weeks ago
Summary: As a critical member of the Solutions Marketing team, the Director of Solutions Marketing for Clinical Documentation Improvement (CDI) will be responsible for supporting market definition requirements, building messaging and positioning for Nuance’s CDI solutions portfolio; creating a portfolio of solution and product level content, driving multiple integrated go-to-market plans for these solutions; leading new product launches; and collaborating with other team leaders, including clinical documentation capture and CAPD solutions marketing, to holistically tell Nuance’s comprehensive clinical documentation excellence message.

Government Compliance Manager

Nuance Communications
Greater Boston Area
2 weeks ago
Nuance is  seeking an Government Compliance Manager to advise the Commercial Legal Team on contracting with government agencies (Federal, State and Municipalities) in facilitating government sales through oversight and compliance. This team member will contribute and coordinate throughout multiple divisions of the organization to execute government contract and sales goals. As an integral member of the Legal Compliance Team, the Government Compliance Manager will have a thorough and detailed knowledge of the rules and regulations of government contracting and understands the complexity and requirements of government sales.

Senior Technical Support Engineer

Nuance Communications
Greater Boston Area
2 weeks ago
• Troubleshoot customer reported issues or monitoring reported issues to ensure customer and platform stability. • Troubleshoot customer facing application issues. • Troubleshoot complex infrastructure issues including engine issues, Web Services, SQL. • Use complex logging from multiple systems to troubleshoot and isolate issues. • Create/track detailed Jira entries for escalation of issues/defects to the software development team. • Monitor and receive service requests from customers and work the issue and fully document the support process. • Author knowledgebase and other technical documentation. • Work closely with the software development team, QA, other support teams, and product management. • Facilitate customer conference calls and manage the resolution of critical customer account issues. • Lead/assist with meeting/exceeding personal and department goals and initiatives. • Must be available for on-call rotation.

Associate Java Developer

Nuance Communications
Greater Boston Area
2 weeks ago
As a Java Software Engineer in the CLU Application group, you will work with a team of developers, QA and documentation staff to develop and maintain our Healthcare Applications. You will work on multiple deliverables with dynamic schedules. Tasks include implementing customer interfaces and product workflows, coordinating Azure deployments, integrating new technology from other R&D teams or third parties, and supporting products already in deployment.

Senior Financial Analyst, Investor Relations

Nuance Communications
Greater Boston Area
2 weeks ago
The Corporate Finance team at Nuance is seeking a highly motivated, proactive, and experienced Senior Financial Analyst to support critical company-wide financial reporting and forecasting activities. This role requires a strong financial acumen, attention to detail, accountability, and team-oriented approach.

Digital Forensic Analyst

Nuance Communications
Greater Boston Area
2 weeks ago
The Digital Forensic Analyst provides a variety of highly technical analyses including the collection, processing, preservation, analysis and presentation of computer related evidence. The analyst will assist with digital investigations in complex litigation cases, intellectual property theft, fraud and employee malpractices. The analyst will have knowledge and use forensic tools and investigative methodologies to find responsive data during investigation.

Principal Software Engineer

Nuance Communications
Greater Boston Area
2 weeks ago
The Principal Software Engineer works with a team of developers, QA and documentation staff in the development of the next generation of speech enabled web applications. The candidate will be a self-starter and will work on multiple deliverables with dynamic schedules and frequent cloud deployments.

Site Reliability Engineer

Nuance Communications
Greater Boston Area
2 weeks ago
The Senior Site Reliability Engineer will be working on Dragon Medical One.  We are the industry-leading speech recognition and response technology.  You will work with a team of developers, QAs and documentation staff in the development of new voice assistance products for the doctors, nurses and administrative medical staff to streamline workflows with industry leading electronic medical records systems. The candidate will be a self-starter and will work on multiple deliverables with dynamic schedules in an Agile Scrum environment.

Senior Research Engineer

Nuance Communications
Greater Boston Area
2 weeks ago
Summary: Join an energetic team developing, testing, and integrating advanced audio processing technology for multi-user speech applications on embedded platforms.  This research engineering position is with the Core Technology Engine group, responsible for the development, productization and maintenance of all AI engines within Nuance.

Senior Technical Revenue Accountant

Nuance Communications
Greater Boston Area
2 weeks ago
We are seeking a Sr. Technical Revenue Accountant with strong organizational and analytical skills to support the Auto, Devices/Mobile division. This resource will support the Sr. Manager with deal support, Salesforce,com/Contract Management System, revenue guidance write-ups, ASC 606 deal documentation, studies and analytics. The Sr. Technical Revenue Accountant will be able to present data in a comprehensive and articulate manner to some of the key leaders, truly making a business impact.

Senior Database Developer

Nuance Communications
Greater Boston Area
2 weeks ago
Summary: Work with a team of developers, QA, and other stakeholders in the migration of the leading PowerScribe platform for radiology reporting to the cloud. Design, develop and maintain database solutions for highly available applications. The candidate will be self-motivated and work on multiple deliverables with dynamic schedules in an agile software development process.

Senior Software Engineer

Nuance Communications
Greater Boston Area
2 weeks ago
Summary: Work with a team of developers, QA, and other stakeholders in the design and development of a new user experience for the industry leading PowerScribe platform for radiology reporting. Streamline workflows for medical staff that rely on PowerScribe to produce comprehensive clinical documentation. The candidate will be self-motivated and work on multiple deliverables with dynamic schedules in an agile software development process.

Principal QA Engineer (Manual)

Nuance Communications
Greater Boston Area
2 weeks ago
The Principal QA Engineer we are looking for will work with a team to test web, mobile, and server software.  The candidate will be a self-starter and will work on multiple deliverables with dynamic schedules. You will be working with an enthusiastic and highly skilled team in an international company. The team designing the new product is primarily located in Burlington and Vienna. Ability to communicate clearly and succinctly both in written and spoken English is a must. Experience working with a distributed team is a plus.

Senior Manager Corporate Development

Nuance Communications
Greater Boston Area
2 weeks ago
As a Sr. Manager in Nuance Corporate Development, you will be in the middle of the action on developing and completing acquisitions that significantly advance the strategic and economic growth objectives of the business. In this role, you will be pivotal in assessing candidates for further consideration, developing the case and materials on whether and why to pursue a target, and a primary point of contact for all elements of deal execution.

Java Principal / Lead Engineer

Nuance Communications
Greater Boston Area
2 weeks ago
Summary: The Principal Software Engineer position is responsible for helping lead the development of the CDE One Application and Platform, a web based, cloud hosted, multifaceted application/platform backed by Nuance’s powerful Natural Language Processing Engine. The major duties of this role are to act as a technical leader, develop and implement new functionality, resolve issues, and deliver high quality robust solutions for on-time releases of CDE One/Triage. This position reports to the Senior Manager of Software Engineer.

Senior Software Engineer (C#, .NET)

Nuance Communications
Greater Boston Area
2 weeks ago
Summary: Work with a team of developers, QA, and other stakeholders in the design and development of new features in the industry leading PowerScribe platform for radiology reporting. Streamline workflows for medical staff that rely on PowerScribe to produce comprehensive clinical documentation. The candidate will be self-motivated and work on multiple deliverables with dynamic schedules in an agile software development process.

Senior Principal Solution Marketing Manager

Nuance Communications
Greater Boston Area
2 weeks ago
Summary: Senior Principal Solution Marketing Manager will be responsible for providing sales & partners with the information it requires to advance product sales, and be the champion for new product launches. The successful candidate will lead development of externally facing content, as well as act as an evangelist for industry/market analysts.  

Senior Marketing Programs Manager, Enterprise Division

Nuance Communications
Greater Boston Area
2 weeks ago
Summary: Nuance is seeking a Senior Marketing Programs Manager to drive strategy, development and execution of innovative, buyer-focused programs and campaigns to drive leads, pipeline and revenue growth for Digital customer engagement portfolio. In this role, you’ll be responsible for translating customer needs into high-performing, impactful campaigns that target buyers at net-new accounts and pave the way for Sales to cross-sell, up-sell and expand our solution footprint within existing customer accounts. 

Data Security Consultant, Sales Engineering

Nuance Communications
Greater Boston Area
2 weeks ago
Engage the customer in active discussion related to the data security aspects of Nuance solutions both through active (direct) and passive (indirect – supporting others) means for continued deal progression. Good understanding of Nuance’s information security plans and policies related to Nuance solutions, including how we respond to and recover from outages, potential security breaches, etc. Awareness/enablement of key Sales Support resources on Nuance’s information security standards, policies and best practices to enable individuals to respond to customers independently. Contribute to organizational process improvement, including processes related to developing use cases and knowledge management. Support and lead RFP, RFI, ISQ process related to data security, recovery objectives, etc. Collaborate with peers on appropriate customer-facing “ok” conversations and documentation; maintaining document knowledge base to Sales Engineering Team. Single Nuance CX passion, client-service mindset, hold line-of-sight BU accountability. Fully accountable and drives culture of accountability, leads w/ influence. Ability to inspire CX, collaborate with, influence, large distributed teams w/ diverse skills. Collaborative and highly communicative, including with external parties.

Senior Software Engineer

Nuance Communications
Greater Boston Area
2 weeks ago
The Senior Software Engineer will work with the Dragon Continuing Engineering team, primarily focused in providing engineering support to field escalations for Dragon Medical One and Dragon Medical Network Edition. Must be a self-starter and be able to witch between different customer escalations. Must be able to work independently and with multiple customers and teams, collaborate with end-users to find innovative solutions to problems and implement code fixes. Communicate technically with customers and internal teams.

Director, Business Operations- Automotive Division

Nuance Communications
Greater Boston Area
2 weeks ago
The Director,  Business Operations is a critical leader in delivering Financial Management and Program Management (PMO) Global Technology Solutions organization.  This group is delivering complex technology infrastructure programs/projects to meet the substantial growth of the business, most of which is currently in Azure or in the process of being migrated to Azure. This role is critical to aligning the GTS organization with R&D to provide software development lifecycle infrastructure and operations excellence.  Partner with Finance, Procurement, development and product management teams to ensure a robust business operation from proof of concept projects, to development to production.  Build, grow and manage a team of distributed program managers and business analysts to help set and market the operational strategy and foster a culture to expand our existing Azure cloud footprint, as well as lead the migration of new products to the Azure or other cloud infrastructure.  Lead, continuously communicate the financial forecasting, program and budget status/progress.   

Solutions Marketing Senior Manager

Nuance Communications
Greater Boston Area
2 weeks ago
Summary: As a critical member of the Solutions Marketing team, the Solutions Marketing Manager will be responsible for collaborating with solution line leaders to define market requirements, messaging and positioning for Nuance’s healthcare solutions portfolio; driving the integrated go-to-market plans for these solutions; supporting new product launches; and providing assistance across the Solutions Marketing team.

Principal Salesforce Business Analyst

Nuance Communications
Greater Boston Area
2 weeks ago
In this role, you will be part of a dynamic team whose responsibility is managing the lifecycle of projects in our business systems environments. primarily participating and facilitating the CRM (Salesforce) business analysis, process definition and solution design for projects. These projects continue to expand the Salesforce.com (SFDC) footprint at Nuance – covering Direct and Channel Sales processes, Marketing, Legal, Technical Support and Professional Services, as well as any ancillary reporting. You will work with key users from different business groups to understand current business processes and business requirements, identifying areas that have opportunity to be improved and/or streamlined, and designing CRM solutions that meet the business need and are in line with industry best practices. Ideal candidates are highly motivated, like to take initiative and will possess excellent analytical, organizational and 

Global Cash Applications Associate- Automotive Division

Nuance Communications
Greater Boston Area
2 weeks ago
Monitors and verifies deposits to all global account receivable collections bank accounts. Daily identification and application of all cash receipts received including lockbox, ACH, EFT, wire transfers, etc. (average quarterly volume consists of 550 receipts against multiple invoices which includes 300 EFT, 200 Lockbox, and 50 credit card and other types of receipts). AR Cash Forecasting. DSO Report and Analytics. Company KPIs related to cash, collections, and billing. Provide Backup Coverage for: Customer account setup, Credit Limit and recommendations, North American AR Report Generation.

Senior Program Manager, Strategic Development Alliances

Nuance Communications
Greater Boston Area
2 weeks ago
The program manager of strategic alliances will coordinate all activities with 3rd party development partners. Example activities to be coordinated with the strategic partners include AI development planning, new technology evaluations, resource management, program KPI’s, IP management, and project escalations. This individual will take a lead role in managing and representing all work streams within the alliance, ensuring target outcomes are achieved. This individual will also bring strong strategic thinking to the alliance to steer the team towards a common goal and vision.

Principal Program Manager

Nuance Communications
Greater Boston Area
2 weeks ago
The Program Manager will serve as a leader playing an integral role in the future of the Nuance Enterprise Division by driving a strategic set of business programs to accelerate the optimization and growth of Nuance Enterprise globally. In this role, you will work across the organization with key business leaders leveraging the skills and knowledge of program management and business transformation to lead and deliver on the strategic divisional objectives.

Software Release Engineer

Nuance Communications
Greater Boston Area
2 weeks ago
Summary: The Software Release Engineer works with a team of developers, QA and documentation staff in the development and maintenance of Dragon Applications. The candidate will be a self-starter and will work on multiple deliverables with dynamic schedules.

Principal Research Scientist

Nuance Communications
Greater Boston Area
2 weeks ago
As a Principal Research Scientist in the ASR Research group, the candidate will perform algorithmic research on production-scale datasets with the aim of optimizing accuracy, speed and scalability, primarily for end-to-end ASR systems powering Nuance products. This will include research into neural network architectures, ([un/semi-]supervised) training / adaptation algorithms, and data processing / augmentation.

Patent and Technology Transactions Counsel

Nuance Communications
Greater Boston Area
2 weeks ago
The position is responsible for designated IP functions with a focus on patent portfolio management and technology transactions.  You will be responsible for assigning and managing patent preparation and prosecution matters to assure it meets the company’s standards of quality, timeliness and cost.   Management of patent disclosure process with research and engineering, and of patent applications in a variety of technology areas; Patent portfolio management- conduct strategic analysis of company patent portfolio; Negotiate strategic software licenses, SaaS, alliance, and strategic partnership agreements for software, content, data, technologies and services to be used by the company on an ongoing basis or be integrated or incorporated into company offerings; Assist with all technology and IP contracting aspects of mergers & acquisitions, including due diligence support and negotiation of IP related matters in key M&A agreements, research partnerships and other transactions; and Managing various legal projects and other duties as assigned.

Privacy Compliance Manager

Nuance Communications
Greater Boston Area
2 weeks ago
Summary: This is a non-attorney privacy compliance specialist based in Burlington that will be responsible for overseeing the implementation, maintenance of, and adherence to the organization’s HIPAA policies and procedures covering the access, use and handling of patient health information in compliance with federal and state laws and the healthcare organization’s information privacy practices.

Technical Account Manager

Nuance Communications
Greater Boston Area
2 weeks ago
The Technical Account Manager owns the overall technical relationship for our Connected Services customers from onboarding through post-launch support.  Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.  Ensure best practices are being followed for all deployments, and work with internal and external teams to ensure customer's SaaS implementation is deployed successfully.  The position reports directly to the manager of the Technical Account Management team and up through the Connected Professional Services team.