Jobs at Carbon Black
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Threat Researcher - Product Innovation

Carbon Black
Greater Boston Area
15 hours ago
+52
Threat Researchers at Carbon Black are responsible for leading, conducting and presenting threat research done by Threat Analysis Unit (TAU) and build systems used across our security program. This includes the strong understanding of endpoint detection, cloud technologies, security operations, current threatscape and emerging threats. Threat Researchers are also expected to provide mentorship to other members of the team, and take lead in maturing procedures, evaluating new security technologies, incident response, penetration testing, and prototype/experiment with new ideas and technologies to improve both our product and services.

Senior Software Engineer (Diagnostics, Infrastructure and Tooling)

Carbon Black
Greater Boston Area
2 days ago
+52
We are looking for a solid server backend Senior Software Engineer with a passion for infrastructure and tooling to join one of our Carbon Black Response development teams building highly scalable solutions which are now leading the industry in threat hunting and incident response capabilities. Our primary market is the larger enterprises and many from the Fortune 500 list are already our existing customers. Joining our team is more than just a chance to build amazing products with talented peers. It is a chance to have a huge impact on how thousands of companies and governments visualize and neutralize cyberthreats in their environments.

Instructional Designer

Carbon Black
Greater Boston Area
3 days ago
+52
Create synchronous and asynchronous content for a product onboarding program. Use elearning authoring tools to develop learning solutions that are aligned with business priorities and initiatives. This includes creating interactive software simulations, micro-learning solutions, instructor-led PPTs, and sales enablement collateral. Create video content to support just-in-time learning needs for both customer training and sales support.

Program and Operations Manager - Customer Support

Carbon Black
Greater Boston Area
3 days ago
+52
The Global Customer Support team culture is casual, yet high energy. We are passionate about our solution and loyal to our customers, each other, and Carbon Black. We value, efficiency, technical accuracy, high touch customer service, and most of all, making our customers successful with our product. We are seeking a Program and Operations Manager who not only embraces these attributes, but will bring a new perspective in our approach to creating business solutions and implementing global change… and have fun too!

Senior Software Engineer - Backend (Remote)

Carbon Black
Greater Boston Area
3 days ago
+52
We are looking for a versatile server backend Senior Software Engineer to join one of our Carbon Black Response development teams building highly scalable solutions which are now leading the industry in threat hunting and incident response capabilities. Our primary market is the larger enterprises and many from the Fortune 500 list are already our existing customers. Joining our team is more than just a chance to build amazing products with talented peers. It is a chance to have a huge impact on how thousands of companies and governments visualize and neutralize cyberthreats in their environments.

Field Marketing Manager

Carbon Black
Greater Boston Area
3 days ago
+52
  · Develop and implement target account strategy to support account-based selling. · Design and implement integrated marketing programs that generate inquiries, meetings, pipeline, and drive new customer acquisition and new business with existing customers. · Manage annual field marketing budgets of $250K+. · Develop and maintain comprehensive account profiles and target personas; oversee a database of named contacts to align marketing and sales in defining the target audience required to achieve account goals. · Work with sales to identify gaps in key personas and contact information within strategic accounts; develop data and insight strategy to add key personas and contacts within accounts. · Present to Field Sales teams on quarterly metrics and marketing initiatives.

Senior Website Manager

Carbon Black
Greater Boston Area
3 days ago
+52
Carbon Black is looking for a Senior Website Manager to play a significant, hands-on role in the ongoing evolution of our most important marketing machine. This is a key hire that will own the website and be responsible for building and scaling the CarbonBlack.com web properties. He/she has deep technical expertise to work closely with web agencies, have business acumen to drive strategic initiatives, and has the ability to ensure consistency and quality across all published web content. Primary projects will include building landing pages using existing templates, conceptualizing designs for new pages and sections of the website, refining web content to cater to different audiences, liaising with external web vendors and using analytics tools to measure site performance. This position will be interfacing with internal stakeholders including c-executives and external vendors therefore must have exceptional project management skills

Customer Success Engineer

Carbon Black
Greater Boston Area
3 days ago
+52
Proactively identify customers who are not following best practice and are at risk technically. Partner with Customer Success Managers (CSM) using established prioritization process to conduct annual Technical Assessments with customers. Review various aspects of product configuration and implementation to identify areas of improvement. Prepare reports to provide to customer with configuration recommendations. Work collaboratively with Support, Engineering, Technical Solutions, and Professional Services teams to ensure technical health of customers. Collaborate with stakeholders on Customer Success and Sales team to strategize on customer account plans. 5-10% travel.

Field Marketing Specialist

Carbon Black
Greater Boston Area
3 days ago
+52
· Develop and implement target account strategy to support account-based selling. · Design and implement integrated marketing programs that generate inquiries, meetings, pipeline, and drive new customer acquisition and new business with existing customers. · Manage annual field marketing budgets of $250K+. · Develop and maintain comprehensive account profiles and target personas; oversee a database of named contacts to align marketing and sales in defining the target audience required to achieve account goals. · Work with sales to identify gaps in key personas and contact information within strategic accounts; develop data and insight strategy to add key personas and contacts within accounts.

Sr. Industry Marketing Manager

Carbon Black
Greater Boston Area
3 days ago
+52
We’re looking for a dynamic and experienced Senior Industry Marketing Manager to help drive awareness and adoption of our leading next-generation endpoint security solutions within critical verticals. In this key role, you will work closely with Sales, Marketing Communications, Demand Generation, and Threat Analysis Unit to drive differentiated industry reports, thought-leadership materials and marketing campaigns.

CRM Data Steward

Carbon Black
Greater Boston Area
3 days ago
+52
As a data steward, you will be part of the Sales & Marketing Analytics team to architect and implement a data management framework across the Go-to-Market organization. You will manage governed data within the business unit, while ensuring the highest level of data quality, consistency, accuracy, and reliability through policies, standards, and procedures. You will also be responsible for understanding data usage, standards, and quality for critical data elements. In this role, you will work closely with the business stakeholders, Analytics leads, and Salesforce development teams to review/define data requirements, prioritize and drive data initiatives across multiple systems, manage and govern data to facilitate key metrics reporting, and maintain/manage the data quality.

Salesforce Solution Architect

Carbon Black
Greater Boston Area
3 days ago
+52
Carbon Black is hiring a Salesforce Solutions Architect to directly support the success of the Go-to-Market (GTM) global organization. You’ll serve as the overall architect of the Carbon Black Salesforce implementation by establishing development, testing, and deployment standards while ensuring the long-term scalability of the Salesforce instance. In collaboration with the Sales and Marketing business process owners, you will define, prioritize, guide, and implement comprehensive solutions, pay down technical debt, and spearhead changes to improve the scalability of our Salesforce implementation.

Sales Development Representative

Carbon Black
Greater Boston Area
3 days ago
+52
The Sales Development Representative is responsible for identifying and qualifying sales opportunities for Carbon Black’s sales organization. This is accomplished through outbound calling and e-mailing. With plenty of leads provided, the Sales Development Representative qualifies and sets up initial presentations for the sales team within the territory assigned. There is not a high degree of technical knowledge required for this position. This position lays the foundation for a successful high tech sales career. There is a path for career growth within Carbon Black for the right candidate that is willing to learn and work toward that goal.

Software Engineer - Linux

Carbon Black
Greater Boston Area
3 days ago
+52
We are looking for an endpoint Software Engineer who can work in a highly agile environment on our Response Linux Endpoint team. This position is focused on Linux and requires familiarity with Linux security modules, C/C++, Boost, standard template library, and application debugging. As an endpoint Software Engineer, you will play a critical role in the development of major functional and component areas from inception through delivery. You'll not only get to experience owning, leading, and guiding an engineering effort to support this mission, but you'll also benefit from a highly supportive, cooperative team using the latest in cloud and security technology.

Senior Software Engineer in Test - Linux

Carbon Black
Greater Boston Area
3 days ago
+52
We are looking for an automation engineer who can work in a highly agile environment on our Response Linux Endpoint team to drive automation initiatives and produce quality software to customers. You will be working on CI/CD pipelines, and automated build, test, and deployment infrastructure. You'll not only get to experience owning, leading, and guiding an engineering effort to support this mission, but you'll also benefit from a highly supportive, cooperative team using the latest in cloud and security technology.

Technical Services Consultant

Carbon Black
Greater Boston Area
3 days ago
+52
Carbon Black is seeking a talented, service-oriented individual with technical agility to join the rapidly growing Professional Services team as a Technical Services Consultant. The role of the Sr. Technical Services Consultant is to act either as part of an implementation team under the direction of a Project Manager for large service engagements or as the single point of contact for small-to-medium service engagements. You will provide Carbon Black Customers with technical and best practice guidance, hands-on configuration, implementation support, product training, and in the case of small-to-medium size service engagements, project management oversight. Our implementation service offerings are designed and offered to ensure that new customers have successful implementations and recognize the value in their investments.

Senior Corporate Counsel

Carbon Black
Greater Boston Area
3 days ago
+52
We are seeking a Senior Corporate Counsel to help the legal department meet the needs of a fast paced, growing public company. As a member of the legal team, you will work with most functional groups throughout the organization to provide practical, business-focused legal advice. Reporting to the Deputy General Counsel, you will be primarily responsible for employment matters, but you will also provide legal support on a variety of in-house legal issues.

Sr. Product Owner

Carbon Black
Greater Boston Area
6 days ago
+52
Sr. Product Owners gain understanding of their customers, identify problems that need to be solved, manage a backlog, and work with technical teams to deliver features for our customers while improving the scalability of the platform and generating revenue. As product owner on our team, your role will be on an agile delivery team that is responsible for maintaining and evolving the infrastructure of the product. You will work closely with, and enhance the productivity of, a high-performing technical operations team. You will work collaboratively with our product team to shape our vision, strategy and roadmap with primary responsibilities of gaining an understanding of the endpoint security market, managing a backlog, and working with technical teams to deliver features that keep our products stable and reliable. We are looking for people who flourish in the fast-paced, interrupt driven world of technical operations.

Partner Solutions Manager

Carbon Black
Greater Boston Area
6 days ago
+52
The Partner Solutions Manager (PSM) is part of the brand-new Technical Solutions Organization (TSO) which is a collection of external-facing SMEs. Tactically, the PSM works as part of an account team to ensure achievement of the business objectives and revenue targets for a portfolio of select partners. He/she is known as a technical subject matter expert and acts as a trusted adviser inside the partner. The PSM provides technical assistance to partners that are building out solution and service offerings built around CB products.

Senior Salesforce Administrator

Carbon Black
Greater Boston Area
6 days ago
+52
The Senior Salesforce Administrator will play a key, highly visible, internal customer facing role on Salesforce.com projects which involves analyzing, building, integrating, testing and deploying Salesforce.com solutions. This role collaborates with functional leaders from various teams to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment. This position is critical to understanding key metrics of the business and allowing the organization to continue to grow at a rapid pace.

Senior Director, Inside Sales

Carbon Black
Greater Boston Area
6 days ago
As a people manager, you will be required to support your team through mentorship, sales coaching and training, weekly 1:1 meetings, and career development discussions. Experience with innovative lead development and lead generation programs, analysis and reporting, organizational planning, sales process optimization, and sales program implementation are critical for this position.

Manager, Inside Sales

Carbon Black
Greater Boston Area
6 days ago
Carbon Black is hiring an Inside Sales Manager, to be based in Waltham, MA, who will be responsible for recruiting, training and coaching a team of quota carrying representatives to deliver a territory team number in the SMB segmentation for the Central and Southeast region. This is a career-changing opportunity, a pivotal role in driving our company’s expansion in the SMB with lots of visibility.

Threat Researcher - Reverse Engineer

Carbon Black
Greater Boston Area
6 days ago
Perform security research, reverse engineer malware, handle complex security events, and analyze incident response, coordinate with other teams and partners. Work closely with internal and external customers for product and service improvements. Take ownership or support of ongoing projects by assisting in the implementation, research, testing and documentation of security related projects. Dig through mountains of real world data to help build a massively scalable, automatically updating Threat Intelligence Ecosystem. Research anomalies to uncover new threat actor groups. malware, vulnerabilities, tools, and techniques. Share data and expertise with private and public communities such as through the creation of custom rules for dissemination into the Carbon Black product suite. Maintain knowledge of emerging security technologies and discipline developments. Research and manage the implementation of new technologies to enhance our products and customers’ security postures.

Software Quality Engineer

Carbon Black
Greater Boston Area
1 week ago
The ideal quality engineer will possess deep technical testing/debugging skills and experience on large distributed endpoint security systems with OS level components. Highly technical exploratory testing is key to the quality and success of our products, and your testing skills will be in high demand as we move our products forward with improvements in both features and efficacy. You will also have the opportunity to be an integral part of the identification, investigation and resolution of bugs discovered in our product source code during testing. You will have the opportunity to partner with and learn from teams of excellent automation engineers and developers, improving the system quality and coverage. If you are the kind of quality engineer that wants to grow technically while making a meaningful contribution to cutting edge software that does some good in the world, join Carbon Black!

Payroll Administrator

Carbon Black
Greater Boston Area
1 week ago
Process US multistate semi-monthly payroll using ADP Workforce Now. Process and verify employee data changes in ADP (new hires, terminations, rate changes, etc.). Ensure the proper approval of timesheets for non-exempt US employees and validate and import into ADP. Validate and process employee expense reports using Concur ensuring expenses are in compliance with company policy. Support the Global Payroll Manager who is responsible for the international payroll by completing assigned tasks. Assist with audits, including the annual audits of 401K and workers’ comp. Provide excellent customer service to employees through timely, knowledgeable, and cordial response to questions and problem resolution. Additional tasks and payroll-related responsibilities to keep pace with growing global organizational needs.

Senior Site Reliability Engineer

Carbon Black
Greater Boston Area
1 week ago
Ownership, architecture, and management of AWS infrastructure components such as VPCs, EC2, S3, tagging schemes, CloudFormation, etc. Deployment and management automation of cloud-based infrastructure and software. Working with configuration management tools in both Windows and Linux - Cloudformation, Terraform, Salt, Ansible, Chef. Ensuring cloud-based architectures meet availability and recoverability requirements. Architecture and implementation of cloud-based monitoring, alerting and reporting; Sensu, CloudWatch, StatusCake, ELK, Grafana.

Senior Software Engineer - Voice of Customer (Backend/Server)

Carbon Black
Greater Boston Area
1 week ago
As a VoC Engineer, you’ll solve complex software problems by reviewing large bodies of code, quickly assessing intricate environments, and designing solutions on the fly that incorporate data compiled from customers’ expectations, preferences, and aversions. By leveraging data about customers’ wants and needs, we can more effectively prioritize activities that improve overall customer satisfaction.

Principal Information Security Engineer / Analyst

Carbon Black
Greater Boston Area
1 week ago
Act as a liaison to our centralized Security Operations and Product Security organizations and be a strong conduit for open lines of communication. Digest requirements and regulatory needs from the business and transform them into actionable plans for changes in policy, procedure, documentation. Ensure adherence to existing security plans and policies, adjusting as necessary for compliance and internal processes. Collaborate across the organization to help solve complex security problems. Work with our Tech Enablement engineers to evolve our security posture through implementation of new, cutting-edge engineering designs. Assist in planning for and participating in incident response as required. collaborate with product teams to address application security questions and issues. Clearly communicate the security plan – including the risks and controls in place for key stakeholders.

Manager, Software Engineering

Carbon Black
Greater Boston Area
1 week ago
The CB Protection product team is looking for a dynamic engineering manager to lead, coach, and inspire one or more scrum teams. You will be responsible for successfully delivering products to meet the business objectives of the product team while inspiring team members to work hard; leading by example and keeping enthusiasm high.

Senior Sales Analytics Manager

Carbon Black
Greater Boston Area
1 week ago
Partner with Sales leadership to deliver effective analytics, share insights, and influence alignment on critical efforts to improve performance. Perform deep dive analyses to support goal achievement, revenue acceleration, and drive achievement to strategies. Manage the reporting and analytics cadence with the Americas Field organization. Spearhead the development of insight-driven tools & dashboards and provide ongoing support regarding functionality and data-integrity. Craft data stories through presentations, written summaries, and data visualizations that accurately outline problem statements and provide actionable and unbiased intelligence and recommendations. Translate business objectives into functional data requirements and balance them with technical feasibility, recommending changes in development, maintenance and platform standards as necessary.

Senior Software Engineer - Voice of Customer (Endpoint)

Carbon Black
Greater Boston Area
1 week ago
In this role, you’ll solve complex software problems by reviewing large bodies of code, quickly assessing intricate environments, and designing solutions on the fly that incorporate data compiled from customers’ expectations, preferences, and aversions. You’ll work closely with Product Management, Professional Services, and Customer Support teams, to shorten time-to-resolution of customer reported product issues. By leveraging data about customers’ wants and needs, we can more effectively prioritize activities that improve overall customer satisfaction. The ideal candidate will be energized by solving challenging problems across the Windows, Mac, and Linux operating systems, helping our team, company, and customers succeed with the tools we provide. If you’re dedicated to providing consistent customer satisfaction, this role is for you!

Director, Product Management

Carbon Black
Greater Boston Area
1 week ago
· Provide guidance, coaching and mentorship to a team of experienced product managers. · Communicate and use your vision to influence strategic priorities in our agile process. · Work with customers, stakeholders, and experts to research and define initiatives. · Communicate and use your vision to influence strategic priorities in our agile process. · Collaborate with Product Owners, UX, and scrum teams to bring your initiatives to life. · Drive market readiness for initiatives inside and outside of our business. · Use and analyze data to discover insights and drive success. · Constantly strive to improve the way we work - if it can be done better let’s do it!. · Cultivate a high performing team that is centered on the customer and data driven. · Build a healthy culture of product and personal excellence.

Software Engineer (C++)

Carbon Black
Greater Boston Area
1 week ago
Own feature development for Cb Protection macOS endpoint through the entire software development lifecycle, including design, implementation, test, and debugging/bugfixing. Triage, reproduce, debug, and fix issues identified in the product both in the field and internally. Build tools to support team efficiency and contribute to test automation. Participate in Agile development processes and become a true team citizen.

UX Designer

Carbon Black
Greater Boston Area
1 week ago
We’re looking for a product designer with a couple years of experience working on complex web-based applications. An eternal student seeking to grow their knowledge, try out new methods and techniques, utilizing hard-earned interaction design chops to make users’ lives easier.

UX Writer

Carbon Black
Greater Boston Area
1 week ago
We're looking for a UX Content Writer with experience in complex cloud applications to collaborate with cross-functional teams to design and deliver experiences that make it easy for our customers to make their organizations more secure. The content you’ll write is integral to our industry-leading cybersecurity products.

Senior DBA

Carbon Black
Greater Boston Area
1 week ago
We are seeking a skilled and experienced database administrator to join our growing organization. In this position, you will Design, Implement, & Maintain the Data Solutions for our offerings in both relational and nonrelational databases. This is truly a Big Data opportunity with existing datasets of ~180TB in SQL DBs and a growing Elasticsearch Cluster of over 670TB of data in production and ~20TB per day ingestion. An organized, detail-oriented work ethic is a must. We are looking for Leaders at all levels. Database Administrator Duties and Responsibilities

UX Researcher

Carbon Black
Greater Boston Area
1 week ago
You’ll work on our User Research team – part of our UX group within R&D. This means you will work closely with the Lead Researcher and Associate Researcher, and along side designers, content writers, product managers and engineers to ensure that our products help keep the world safe from cyber-attacks. Most importantly, you’ll connect directly with customers and the security community, building the organizations’ understanding of our users, their goals, and how we can help them. In this role you will:

Senior Network Engineer

Carbon Black
Greater Boston Area
1 week ago
Understanding of the latest tech solutions, trends, and ability to dive into the details of the architecture as needed. Support networking environment by managing system configuration;facilitating system installation; and defining, documenting, and enforcing system standards. Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; and collaborating with network architects on network optimization. Secure network system by enforcing Security Operation policies; defining and monitoring access. Networking design and implementation; network hardware/software configuration. Network performance tuning and reporting by gathering, prioritizing information; managing projects against IT budgets. Occasional exceptional hours as needed during critical project milestones or release cycles.

Federal Operations Director

Carbon Black
Greater Boston Area
1 week ago
As the Managing Director of Federal Operations you will have the opportunity to make a meaningful impact by working alongside a global community of passionate people who are leading the way in cutting-edge endpoint security technology. As a wholly-owned subsidiary of Carbon Black, Inc., Carbon Black Federal is solely focused on supporting our US Government customers and this role is key to helping bring Carbon Black’s technologies to agencies chartered with our Federal business.

Senior Software Engineer

Carbon Black
Greater Boston Area
1 week ago
We’re looking for a Senior Software Engineer to join one of our Predictive Security Cloud Development teams building solutions that will help us enrich, analyze and deliver our industry leading Threat Intelligence data and services to our customers. Join a talented team of developers using a wide variety of new and cool technologies to solve big problems while partnering with threat researchers who are on the bleeding edge of malware analysis. You’ll build solutions that our customers are clamoring for, that will help our customers prevent the next front page security breach.

Senior Software Engineer - Backend/Cloud

Carbon Black
Greater Boston Area
1 week ago
The Senior Software Engineer will co-lead, define and build for performance and scale the next generation of endpoint security applications. This is more than a chance to write amazing code for something at significant scale with talented peers. It is a chance to have a huge impact on how hundreds of companies and governments visualize and neutralize threats to their networks. This is where global politics meet your code and the people who it empowers. Join us to make something that matters.

Portfolio Strategy and Operations Manager

Carbon Black
Greater Boston Area
1 week ago
As the Principal Pricing Analyst you will operate as a strategic and hands-on subject matter expert by closely collaborating with our analytics leadership, product management and Go-to-Market (GTM) teams to identify and implement improvements in analytical techniques and data infrastructure to improve the quality of pricing decisions.

Principal Human Resources Business Partner

Carbon Black
Greater Boston Area
1 week ago
Business Partner. Provide internal consultancy on a range of HR topics such as performance management, talent development, compensation & benefits, employee communications and organizational development/change. Coach/Advisor. Diagnose current, and anticipate future, organizational challenges. Pitch and develop solutions that effectively address these challenges. Ensure that organizational processes and relationships are fair and equitable. HR Team Partner. Act as the ‘glue’ between HR sub-functions, line management and employees; provide a point of continuity for managers and employees. Partner closely with the Talent Acquisition to ensure that we are able to meet the growth demands for Americas GTM. Program Manager. Manage HR programs and initiatives for the GTM Americas team.

Frontline Technical Support Engineer

Carbon Black
Greater Boston Area
1 week ago
As a Carbon Black Service Desk Analyst, you will provide the first level of contact for queries via phone, email and the web portal of the CRM solution. Queries will range in complexity from ‘how to’ questions, setting up portal access through basic troubleshooting. A successful candidate will have excellent customer service skills as well as good analytic and troubleshooting skills. This resource will be responsible for basic diagnosis and analysis of customer issues and be expected to provide first level analysis and documentation to the Tier2 support team.

Senior Software Engineer (C++)

Carbon Black
Greater Boston Area
1 week ago
The ideal engineer will possess a solid understanding of C++ programming at both the application and system levels, with a proven and established habit of delivering high quality code in a professional context. Our team is very collaborative and we are looking for dynamic technical leaders who can work independently while supporting the needs of the team. If you are the kind of programmer who wants to grow technically while making a meaningful contribution to cutting edge software that does some good in the world, join Carbon Black!

Business Operations Manager - Technical Services

Carbon Black
Greater Boston Area
1 week ago
Reporting to VP Senior Director of Global Revenue Operations, this role will be the Business Operations Manager for the Technical Services Operations partnering closely with the SVP of Technical Services and the Technical Services leadership team (TSO includes Sales Engineers, Partner Technical Enablement, and Professional Services). In this critical role, the Business Operations Manager will have responsibility for the management cadence of the Service Operations team, business reviews and reporting, planning processes, and lead critical improvement and operational initiatives of behalf of the TSO leadership. This role will support North America, EMEA, and APJ.

Renewal Specialist

Carbon Black
Greater Boston Area
1 week ago
The Renewal Specialist is responsible for maintaining and growing renewal revenue for Carbon Black's expanding customer base. As a member of the Customer Success team in the Sales organization, the Renewal Specialist must be efficient and accurate across a range of time-sensitive activities. In addition, they will work closely with Inside Account Managers to assist with add-on business to their portfolio of accounts.