Making sure your customer base is happy and growing is crucial to any company’s success — actually, it is your success.
That’s why so many Boston tech companies are building out their customer success teams like crazy. If you’re a rockstar customer success manager looking for new opportunities, look no further: we’ve rounded up five open CS roles that you don’t want to miss.
The gig: Enterprise customer success manager
What you’d do: You’d be in charge of managing a defined book of business to ensure Rapid7’s largest enterprise-level customers successfully deploy, optimize and maintain Rapid7 solutions and continue to renew their licenses year-over-year.
Who they’re looking to hire: Someone with a minimum of eight to 10 years of experience in client relationship management at the enterprise level.
Why you should apply, straight from the source: Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 4,150 organizations across 90 countries. — Rapid 7 team
Perks and benefits: Full dental, vision and health benefits, as well as a 401(k).
The gig: Customer success manager — strategic accounts
What you’d do: Build and sustain customer relationships while driving the adoption and expansion of the Mendix platform in order to exceed our revenue goals.
Who they’re looking to hire: Someone with hands-on software development or IT experience is strongly preferred.
Why you should apply, straight from the source: At Mendix we live and breathe fun, teamwork and innovation. We believe in a culture of growth, respect and fun. Our people are at the very core of our success, and we understand their quality of life shapes the quality of their work, so we offer competitive benefits and equity to all. — Mendix team
Additional perks: Their office is located in the Fort Point area where you are walking distance to new restaurants, coffee shops, bars and a brewery nearby.
The gig: Enterprise customer success manager
What you’d do: Work closely with Fuze account executives to establish and build long-term business relationships within designated accounts and execute on-account plans.
Who they’re looking to hire: Someone with at least three to five years of SaaS-based experience.
Why you should apply, straight from the source: Our vision is to power every business conversation. We believe that a shift is occurring in business that facilitates a new way of thinking about how we communicate at work. This new future is completely mobile and dynamic based on the context and location of each interaction. — Fuze team
Perks and benefits: Company equity, tuition reimbursement, remote work programs and generous PTO.
The gig: Customer success representative — software
What you’d do: In addition to building customer relationships at Rogue Wave, you would enroll clients in training webinars in tools purchased, as well as document all information regarding training webinars, client communication and recommendations.
Who they’re looking to hire: Someone with a positive attitude who is able to deal with stressful situations with an even temper is a must.
Why you should apply: Flexible work hours, generous PTO, stocked kitchen and volunteer opportunities.
The gig: Customer success manager
What you’d do: At CloudLock you would act as a customer advocate working closely with engineering and product management to identify and quickly resolve any customer challenges to ensure a positive customer experience.
Who they’re looking to hire: Someone with previous experience in the security industry is highly recommended.
Why you should apply: Volunteer and travel opportunities.
