Vice President, Business Development

| Greater Boston Area
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Role: Vice President, Business Development (East Coast)
Location: Boston, MA
 
COMPANY DESCRIPTION
 
Docent Health is a revolutionary new company working to help health systems transition to consumer-centric business models. Our belief is that ALL patients should be treated like high-value customers.
 
Best practices in other consumer-centric industries can be applied to healthcare to help patients feel known, valued and supported. Technology and human-based services are critical to building and maintaining positive relationships with patients.
 
When executed correctly, “great care” coupled with a “great experience” results in increased patient satisfaction scores, higher patient retention rates, increased net promoter scores, and helps patients become more engaged in their own healthcare journeys.
 
Specifically, Docent Health is a technology and services platform built upon three foundational pillars: 1) a customer experience playbook designed for the health system setting, 2) a robust patient experience technology platform consisting of enterprise and consumer mobile solutions driven by intelligent analytics of patient and consumer data, and 3) a team of dedicated patient liaisons (Docents) available as a single point of contact to patients as they proceed through their journey. These assets are currently being co-developed alongside Docent Health’s anchor client, Hospital for Special Surgery, a leading health system and the nation’s top ranked hospital for adult orthopedics that has attained top patient satisfaction scores for over a decade, and two nationally recognized non-profit health systems.
 
 
 
POSITION DESCRIPTION
Docent Health is looking to hire a talented VP, Business Development to add to our founding team. This executive will be critical in driving our company-wide commercial strategy, and will play a significant role in shaping our value proposition, ROI model, and external brand in the market. This executive will work directly with the company’s provider partnerships, and leverage deep industry knowledge to create and execute on Docent Health’s commercial approach. This person will work closely across the organization to ensure a holistic understanding of Docent Health’s service-enabled technology, and be empowered to communicate the company’s complex set of capabilities to the market. Reporting directly to the Chief Commercial Officer, the VP, Business Development will be an instrumental force in enhancing Docent’s commercial horsepower.
 
The candidate will hold responsibility for:
 
a) Building and executing on Docent Health’s commercialization strategy; with an initial focus on the East Coast
b) Cultivating and embodying the Docent Health sales brand in the space; balancing the art of selling with a truly consultative approach
c) Employing a consultative approach in crafting large, long-term partnerships with progressive, multi-facility health systems
d) Collaborating across the organization to ensure that Docent’s complete offering is effectively brought to the market
e) Creating Docent Health’s pre-sales, sales, and post-sale approach with a “first-mover” mindset; spearheading the compelling case for transforming patient experience
 
Candidates should have an entrepreneurial spirit, relevant industry experience, and comfort working in teams and driving independent work.
 
Experience Required:
· 10+ years building and executing on consultative sales strategy within the hospital and large health system space
· Ability to sell highly complex solutions within the provider market; experience generating business for a service-enabled technology is a plus
· Familiarity in taking a first-mover product to market; proven success in the vision sales process and ability to establish and grow new relationships
· Experience and knowledge in both healthcare technology and healthcare services; ideally experience in enterprise software
· Demonstrated ability to succeed in an early-stage, highly entrepreneurial setting; possesses the mindset and flexibility required to work within a fast-paced, start-up environment
· Experience in leadership roles; demonstrated success in deeply collaborating cross-functionally and spearheading intricate sales strategy
 
 
BENEFITS:
Compensation for the role will include market-competitive cash compensation and a material equity opportunity.
Consistent with our belief that our employees are our most valuable resource, Docent Health offers a competitive benefits package.
 

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Location

399 Boylston , Boston, MA 02116

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