HubSpot's User Success Coach Team will provide a human hand to help new users on HubSpot's free products get set up and on the path to success.

This role is an extremely exciting opportunity to work closely with services, sales, growth, marketing and product to learn and identify how to scale this function to produce the best outcome for our users and our business.

If you have an authentic desire to help others, an unquenchable thirst for learning, and a passion to make the free user experience a bit more human, this could be the right opportunity for you!

User Success Coaches at HubSpot:

• Interact with HubSpot's freemium users through chat, phone, & email to help with product adoption & usage
• Apply in-depth knowledge of the HubSpot platform to tackle technical & strategic questions about the product
• Align and tailor the user experience to help them navigate the HubSpot software 
• Balance the "how to" with the "why": Help users navigate the product and understand how to accomplish their immediate goals and long term objectives
• Have a track record of impacting prospects, users, or customers to help them be more successful
• Are fully immersed in HubSpot’s products and business strategy
• Love experimenting with new channels to help users

We are looking for candidate with the following qualities:

• Customer First Mentality: Do the right thing for the user. Users first, always.
• Adaptability: Be open to a fast pace of change with regard to responsibilities, processes, experiments, systems, etc.
• Intellectual Curiosity: Ask thoughtful, open-ended questions with a genuine interest in understanding
• Critical-Thinking Skills: Be able to gather insights and synthesize the information to make recommendations for the program in the future.
• Drives for Results: Push yourself and others to exceed goals.
• Technical Chops: Quickly diagnose and solve product issues to keep the user on track.
• Coach-ability: Take feedback well from any source and translate feedback into action and improvement.

Required:

• Professional experience in a customer service, support, sales, or product environment, where you have flexed some serious problem solving & consultative skills
• Excellent communication skills, both written and verbal

About HubSpot

HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 3M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

HubSpot was founded in 2006. We’re headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).