TripAdvisor, the world’s largest travel site, is looking for a talented Senior Desktop Support Engineer for a key role on the IT Support team.

The IT Support team’s responsibility is to provide gold standard end-user support and maintenance to internal employees. Support is provided both in-person and remotely and includes the support of laptop computers, mobile devices, printers, IP telephones, audio/video equipment, video conferencing systems, the administration of our self-service portals, Exchange email and calendaring, access control for Windows and Linux file servers, and our Asterisk-based IP telephony system….yeah, that’s a lot.
What you will do 

• Provide premier customer service focusing on the end-user at all times.
• Be responsive to ticketed customer service requests, as well as, business needs.
• Expert level knowledge and experience with Microsoft SCCM and/or Casper JAMF
• Experience reporting with Microsoft SCCM and utilizing Microsoft SQL Reporter
• Proficiency with utilizing PowerShell to automate common tasks
• Knowledge of and experience with Python scripting is a plus
• Knowledge of and experience with reporting and automated ticket flow within Atlassian’s Jira Ticketing System is a plus
• Support Windows 7, Windows 10, Mac OS X, iPads, and mobile phones including iPhones and Android phones.
• Configure and deploy Windows 7/10 and Mac OS X through imaging technologies including SCCM, PXE Boot, and CloneZilla and stand-alone processes.
• Support enterprise level video conferencing including Cisco and BlueJeans technology.
• Support Exchange email for various mail clients including MS Outlook for Windows and OS X, Microsoft Outlook Web App, Mac Mail, and Thunderbird.
• Configure and support network printers for OS X and Windows.
• Support end-user’s VPN and two-factor authentication configuration.
• Maintain our end-user self-service portals, updating them on a regular basis and pointing out areas for improvement.
• Consistently update the ticketing system, ensuring proper documentation of all work effort
• Create KB articles for any work that the Desktop Team is not familiar with
• Be capable of working individually and as part of a team.
• Proactively address new and emerging problems.

What We Seek 

• 7+ years experience working in IT support.
• Experience supporting both Windows and Apple computers as well as mobile devices.
• Desire to go above and beyond at all times to serve our customers and meet our deadlines.
• The ability to remain calm in stressful situations and adapt quickly to change.
• The ability to work independently and with limited supervision while maintaining excellent communication with fellow team members.
• Exceptional time management capability to handle multiple projects and priorities in a deadline-driven environment.
• Self-motivated and eager to learn new skills.
• Flexible and open to change, adapts well to a fast-paced, ever-changing environment.
• Grasps the essence of new information without repeated training. Recognizes their own strengths and weaknesses, pursues self-development and feedback.
• Able to complete projects both supervised and unsupervised. Responsible for quality work while meeting deadlines.
• Constantly self-aware and looking for opportunities to improve both personal and team processes.
• Clear and effective communicator, able to distill information to an understandable form while communicating with end-users of various skill levels, and among various teams, levels, and locations within the organization.

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