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Salesforce Administrator

Sorry, this job was removed at 10:36 a.m. (EST) on Tuesday, August 1, 2023

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Why be a Toaster?
"Toast provides a flexible working environment, where everyone can work on what they want to, and also a supportive team that helps to learn fast." - Yifei S, Software Engineer

The Salesforce Administrator is an entry level position, and will be working as part of the Information Systems team on the daily maintenance and management of salesforce.com. This is a great opportunity to better understand database management and architecture within the CRM (customer relationship management) and help support fast-growing company on our data management needs.

Key Responsibilities

This person will be the first point of contact for all requests and issues relating to salesforce.com, and will collaborate with other team members
Work to reconcile and correct data duplication issues
Work with the Sales organization on ad hoc reporting, dashboard creation or modifications, lead and opportunity related issues and system configurations.
Work with the Marketing organization to help manage campaigns & leads.
Maintain overall Salesforce system configuration in production and a sandbox environment.
Perform org customization of fields, page layouts and custom tabs, objects and applications.
Setup new users based on Roles and Profiles, and deactivate users upon request.
Identify platform issues and craft technical resolutions and communication plans to remedy.

Experience & Qualifications

1+ year CRM experience preferred
Confident in manipulating large amounts of data while understanding related object/field functions
Excellent organizational and time management skills.
Action-oriented, "can do" attitude demonstrating willingness to accept accountability and responsibility for individual actions.
Bachelor’s degree or equivalent experience
Strong skills with Microsoft Excel

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Aja Sullivan

DEI Manager (she/her)

Baking an Inclusive Culture

An expansive diversity, equity and inclusion program

In 2023, Aja Sullivan’s DEI team is prioritizing representation, belonging and building an inclusive culture where Toasters can thrive. What is she looking forward to the most? “I am really excited to continue building our DEI external partnership strategy and understanding the impact we’re making,” she said. With a fortified internal DEI framework, Sullivan is thrilled to work on external programs, including working closely with customers, expanding Toast’s network of partnerships and highlighting her teams' great accomplishments.

I want all Toasters to feel comfortable and safely be their true selves.

Herb Dilema

Senior Director, Customer Care (he/him)

Toast Together, Grow Together

Belonging provides a foundation for employees to rise

Working in customer care for a round-the-clock business like the restaurant industry poses unique challenges and opportunities for Herb Dilema’s team. To ensure each individual feels connected and supported in their roles, Dilema has focused on ensuring everyone gets facetime with their direct managers as often as possible. By emphasizing connection on his teams, Dilema strives to make Toast feel like a home, not just a job. With this foundation of inclusion, Dilema hopes to see each individual take ownership of their career and grow with support from the company.

When an individual is able to be comfortable not only in their role but in their environment, we see their best self and in turn, we know that they will grow and prosper at Toast.

Carlos Diaz

Senior District Sales Manager (he/him)

Inclusive Remote Culture

Connecting employees all around the world

Diaz is one of the many Toasters who have always worked remotely, and will continue to do so. His team is able to connect with the territories they serve, while also strengthening their relationships with other Toasters all over the world through virtual programming and tools for collaboration. With remote employees across the U.S., Ireland and India, fostering an inclusive and engaging remote culture is a must at Toast.

Even though many of us are fully remote or hybrid, it feels like family, and everyone knows each other well. Virtual events help introduce us to other people and teams outside of our usual work environment.

What are Toast Perks + Benefits

Toast Benefits Overview

Toast strives to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total reward package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet our employees’ changing needs.

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Flexible work schedule

Remote work program

Diversity

Dedicated diversity and inclusion staff

Mandated unconscious bias training