The HubSpot Services Strategy and Operations Team is looking for a Program Manager to work toward improving Customer Success. This individual is responsible for creating program goals, plans, and/or driving execution. They should have superb people skills to cultivate and develop trust and communication across various stakeholders. In this role you will be responsible for developing and executing scalable business programs through process engineering and communication of information. This is critical to enable continuous innovation and growth of our customers.

The ideal candidate is a change agent, comfortable with a dynamic environment and can shift readily between ‘big-picture’ and small-but-critical details, knowing when to appropriate time and concentrate on each. You are a collaborative problem solver that looks for high-leverage areas of the business to use data to create and present recommendations for business process improvements. Additionally, you are excited about developing, improving and following process and eager to learn the ins and outs of SAAS through exposure to change management.

Responsibilities Include:

• Create efficient processes to enable scalable customer success
• Work closely with Services leadership to form and scale customer success programs
• Ability to learn quickly, thoroughly, and on-the-job
• Preparation and presentation at team all-hands meetings

Skills:

• Extremely organized self-starter who possesses the intellectual curiosity to solve problems
• Detail oriented / on-time delivery / comfortable creating materials for business leaders
• Ability to get stakeholder buy-in and cultivate trust among various organizations
• Ability to learn quickly
• Ability to drive programs quickly and thoroughly
• Logical, statistical thinker
• Excel knowledge preferred; data base knowledge a plus
• Excellent analytical and communication skills
• 3+ years of relevant experience
• MBA preferred
• Presentation skills

About HubSpot

HubSpot helps millions of organizations grow better, and we’d love to grow better with you. Our business builds the software and systems that power the world’s small to medium-sized businesses. Our company culture builds connections, careers, and employee growth. How? By creating a workplace that values flexibility, autonomy, and transparency. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 3M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every HubSpotter globally who has helped build our remarkable culture, HubSpot has been named a top workplace by Glassdoor, Fortune, Entrepreneur, and more.

HubSpot was founded in 2006. We’re headquartered in Cambridge, Massachusetts, and we have offices in Dublin (Ireland), Sydney (Australia), New Hampshire, Singapore, Tokyo (Japan), Berlin (Germany), and Bogotá (Colombia).