Printing Specialist
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.
User success is the heart of Formlabs’ success. As our desktop technology accelerates, so too does the need to have expert teachers on hand for customers to learn 3D printing and stay engaged with Formlabs products.
Our Printing Specialists define the customer experience and dedicate their time to helping users. How eager are you to deliver best-in-class product support for 3D print professionals and enthusiasts around the world?
The job:
- Constantly communicate with Formlabs users to teach our printing technology, identify problems, and create solutions
- Translate technical concepts into clearly-documented, actionable steps for end-users
- Print, print, print - and we don’t mean 2D or paper jam errors
You:
- Love to answer a inbox full of “can you help me?” requests
- Demonstrate a passion for technology through personal or professional hobbies
- Know a thing or two about digital design software and are ready to add to your toolbox
- Quickly make friends with new technology (and your human friends make you fix theres)
- Hop between browser tabs and web-based software with grace and speed
- Already caught our grammatical mistake above; spelling matters to you, too
Bonus skills:
- Finesse on the phone; you know when to listen and when to talk
- Versed in CAD, modeling, 3D printing, and/or digital fabrication tools
- Know the intricacies of Zendesk or a similar ticket management platform
*Please note this position is based out of our Somerville, MA office.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.