Principal Customer Success Engineer

| Greater Boston Area
Sorry, this job was removed at 1:45 a.m. (EST) on Monday, June 19, 2017
Find out who's hiring in Greater Boston Area.
See all Developer + Engineer jobs in Greater Boston Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Job Summary

The Principal Customer success Engineer role is the most senior technical role in the DataRobot post-sales organization and is expected to handle the most complex technical tasks, work closely with engineering on bug verification and fix, assist in testing and signing off platform related product features and be a point of escalation for the other team members.

The Role requires extensive Linux knowledge, Solid Networking skills, Previous programming experience and exposure to Hadoop and a love of learning and troubleshooting

Responsibility

  • Resolve escalated customer issues or engage Engineering appropriately as required
  • Own complex installations and platform modifications to accommodate unusual customer requirements
  • Handle some on-call rotations to cover critical escalations
  • Consult with Engineering to provide product improvements and enhancements

Main Requirements

  • Troubleshoot Skills
  • Able to communicate complex technical issues with customers
  • Manage issues to resolution and set correct priority
  • Handle customer expectations
  • Keep Executive management informed appropriately

Desired Skills

  • Expert level Linux
  • Programming in at least one language ( not shell )
  • Skilled with Linux Shell tools and shell programming
  • Experience with complex data management solutions ( SQL or no-SQL environment )
  • Docker experience a plus
  • Exposure to complex web application environments and protocols
Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

1 International Place 5th Floor, Boston, MA 02110

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about DataRobotFind similar jobs