Pre-Sales Engineer

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success. We move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us!

We are looking for a product and application expert and to become a part of the overall sales process with the objective to drive revenue. This person will engage with prospective customers by working closely with the Sales and Product Management teams. 

In this role you will: 

• Assist District, Inside and VAR Sales in presenting the product and technology to the prospects.
• Be an expert in the product with complete knowledge of the technologies and the application software.
• Responsible for understanding the customer business problem and relating the product functionality and technology to Product Management.
• Responsible for developing product and/or feature specifications for the customer and working the Product Management team to scope effort.
• Define/refine integration requirements to Product Management and communicate process and timeline to prospect.

A great fit for this position will have: 

• Minimum two years hospitality or related industry experience required
• Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
• Strong problem solving/trouble shooting skills
• POS knowledge required
• Restaurant operations experience a plus
• Ability to manage multiple customer implementations simultaneously working in a fast paced environment
• Excellent communication and customer service skills
• Detail oriented
• Bachelor’s degree or equivalent

Additional qualifications:

• Works under supervision of the Manager, Sales Enablement who will assist in establishing work requirements and procedures.
• Must have ability to work closely with Product Management
• Must have the ability to work with minimal supervision
• A strong spirit and energy to provide the best support in the restaurant industry
• Comfortable working in an entrepreneur environment