Be a huge part of building and supporting one of the best company cultures in Boston and Chicago. We’re a growing real-estate tech company with 160 people spread across the Boston and Chicago offices. We want people who are passionate about scaling a differentiated and best-of breed company culture. So if you’ve accidentally geeked out about what you do to your friends over Friday night drinks, you probably are the type we want to talk to! 

We’ve still got the start-up feel, which means you’ll wear many hats. You’ll pitch in with events, support recruiting, handle some employee relations, but you’ll also own major initiatives tied to improving our eNPS as we scale. Company culture is one of the four most important things to the business right now and we have a lot to do. The right person loves to build; if you are passionate about making an impact, there is no doubt that you’ll get to leave your fingerprints on Placester. 

Key Responsibilities:

• Own and support major People Ops initiatives, tools and processes. This includes tool selection, project management, training managers and employees, and ongoing support. Examples could include performance management, skills and career mapping, recognition, etc.
• Provide exceptional customer service and support to employees.
• When recruiting cycles pick up, own reqs as needed and provide an exceptional candidate experience.
• Own compliance. Ensure our policies and contracts comply with various state laws and be responsible for required reporting for our people and benefits (EEO, 5500, ACA, etc)
• Be a part of building and supporting a best-in-class workplace culture.
• Take point on some employee relations issues.
• Maintain the highest level of confidentiality in all areas of responsibility

Requirements:

• 6+ years in HR or People Ops. Growth-oriented and value-centric experience preferred.
• Must have successfully launched and supported People Ops, HR, or cultural initiatives in a prior role.
• Experience with employee relations, including tough communications and conversations, coaching people through issues, and/or performance plans.
• Approachable and diplomatic with exceptional interpersonal and communication skills.
• Excellent time management skills.
• A compliance-mindset preferred.
• Demonstrated prioritization and organizational skills with a can-do attitude. There’s always a lot going on, so you’ll need to be able to shuffle priorities without dropping the ball on the little things that make our experience special.
• Approachable with a relentless customer-service focus. At many companies, people avoid People Ops and HR. We want our team to be sought-after thought-partners for employees and managers.