Partner Support Lead

| Somerville

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

We work with partners across the globe who give us access to new markets and provide added value to our customers. We are looking for a visionary who can lead a team and establish and implement programs to ensure the highest level of service through our indirect sales channels.

If you love building relationships and redefining the customer experience, we want you to join us as our Partner Support Lead.

The Job:

  • Architect development programs that empower our partners to serve our customers better
  • Develop a scalable certification system to ensure consistent support through all of our channels
  • Act as a strategic thought leader for the Partner Support teams across the globe
  • Anticipate our partners’ support needs and proactively build a support framework
  • Analyze performance and constantly improve our efforts

You:

  • Have an excellent track record of building and managing a team
  • Can assemble and excite a team to consistently deliver high quality service
  • Possess a deep understanding of support strategy and operations
  • Have extensive experience in business intelligence and performance analysis
  • Are an expert communicator who can persuade and teach others
  • Have demonstrated an entrepreneurial spirit and ability to attack new, ambiguous problems with ease
  • Quickly learn new technologies, markets, and contexts with ease
  • Care about going the extra mile to meet each customer’s needs

Bonus skills:

  • Management consulting with hands-on implementation experience
  • Experience with 3D printing, modeling and digital fabrication tools
  • Have worked with or on the side of a reseller of hardware products
  • Experience living/working outside of the United States, especially in Asia
  • Multilingual: fluency in German or French

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

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Location

35 Medford St. Suite 201, Somerville, MA 02143
35 Medford St. Suite 201, Somerville, MA 02143

Insider's spotlight

What’s the vibe like in the office?

Culture is extremely important at Formlabs and in the early days (when there were only 10 of us) everyone was naturally very close. We were a pirate crew of friends, out solving interesting and challenging problems. As Formlabs became larger, we knew we wanted to try and preserve the small-company culture that made our team like a family. With now over 200 people combined in our Boston and Berlin offices, the goal is to “keep Formlabs weird,” which is really just a fun way of saying, “let’s keep things interesting.” Since we are trailblazing the way for a new era of low-cost manufacturing, keeping things interesting isn’t difficult. Most of the things we work on have never existed before, which opens the doorway for individuals to contribute their own new ideas to the future of Formlabs.

Formlabs

What's the biggest problem your team is solving?

Formlabs is a rapidly growing company that is leading the desktop 3D printing industry and revolutionizing in-house manufacturing. Everything we’re doing and creating has never been done before. We are a work-in-progress organization and that makes it exciting to work here while providing lots of opportunities for growth.

Formlabs

Formlabs regularly attends meetups and we’ve just started hosting technical talks at our Boston HQ every Thursday. We also travel to technology trade shows all over the world and strive to stay in touch with young engineers through our involvement with programs such as BU Artemis and the Women in Technology Program at MIT, just to name a few.

Formlabs

In order to understand how Formlabs has revolutionized the 3D printing industry, you really have to go back to 2011 and survey the landscape. The 3D printing craze was in full swing and the market became flooded with low-cost FDM machines. These consumer-level printers were great for small projects and hobbyists. But there really weren’t any options available for small businesses, entrepreneurs and professionals who needed high resolution, low-cost manufacturing in-house. Formlabs was the first company to bring an SLA 3D printer to people’s desktops and allow them to prototype real-world products without shelling out tens of thousands of dollars. This was a massive game changer for medical researchers, jewelers, film makers and so many other professions who were suddenly able to produce things in-house that were never before possible due to cost and quality. Starting off as an MIT afterschool project, we’ve swelled over the past few years to a now 200+ person company. I think it’s safe to say that we struck a cord in the market!

Formlabs

One thing I really love about Formlabs is that everyone here is extremely active. We regularly have people organizing everything from whiskey tastings to ice climbing in some of the nearby mountain ranges. The interest-diversity here is vast and people are quick to jump in and learn something new. Just to name a few of my favorite internal “clubs” and groups, we have Booklabs, Filmlabs, Whiskeylabs, ping pong tournaments, Fitness Bootcamp, yoga, Ragnar, summer camps, hackathons, karaoke nights, soup groups, hikes and so many other things. If there’s something you are interested in doing outside the office, there’s a pretty good chance you’ll find a bunch of people here willing to do it with you.

Formlabs

Perks of working here

401(K)
Beer on Tap
Casual Dress
Company Outings
Dental
Fitness Subsidy
Flex Work Hours
Game Room
Happy Hours
Health Benefits
Pet Friendly
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Unlimited PTO
Vision
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