SHYFT was founded on a simple yet powerful idea – through powerful analytics find meaningful patterns in complex data that impacts and shapes the future of healthcare. Over the last decade our technology has played a critical part in changing how companies connect and visualize healthcare information. As a leader in this quickly evolving industry, a career at SHYFT offers countless ways to make an impact in a fast-growing company.

Position Summary

The Customer Success Team drives strong relationships with healthcare organizations to enable their commercial, clinical and health economics teams’ rapid synthesis of insights through the SHYFT Analytics Platform. The team is responsible for the customer onboarding, platform configuration and ongoing delivery, support and customer nurture. Customer Success rock stars, have strong analytical and communication skills, are passionate, curious and thrive in cross-functional team environments.

We are seeking individuals who are passionate about Customers and understand the challenges facing health care organizations. Our Customer Success leaders are creative problem solvers who are driven by delivering solutions to maximize the potential of scientific and technological advancements – ultimately leading to enhancing patients’ lives. 

Key Responsibilities

• Understand the customer’s business landscape, challenges and their short and long term goals in order to develop the right success metrics and help them prioritize initiatives and analytics needs
• Deliver outstanding customer experiences, ensuring that the SHYFT team and analytics platform meet or exceed expecatations and deliver value at all milestones
• Lead and manage internal cross-functional team of engineers and analysts delivering ongoing insights to our customers as well as platform enhancements
• Be the internal voice of the customer and represent them across the organization
• Drive transparent communications to support best in class analytics delivery
• Partner credibly with cross-functional client teams at the manager and director level (e.g., sales, marketing, sales operations) to proactively provide content/domain expertise and proactive guidance/ advisory
• Set and maintain a project plan and manage a team of consultants and engineers to achieve customer goals
• Provide analytics guidance and subject matter expertise to the analysts and consultants on the team
• Support account growth by identifying new opportunities and partnering with sales, Customer Success and Executive leadership in order develop and execute account strategies to expand the customer footprint
• Work with senior leadership to drive and manage financials and staffing on client solutions

Position Requirements

• B.S. or M.S. degree with engineering, business or scientific focused curriculum preferred
• 5+ years of experience with 2+ years of management experience
• Proficient with analytical approaches, statistical techniques and relevant technologies for healthcare/life sciences industry
• Knowledge of healthcare industry with exposure to third party clinical and commercial data, and pharmaceutical distribution models
• SQL and MS Excel skills preferred
• Strong project management skills with excellent problem solving, analytical skills and attention to details
• Accepts personal responsibility for producing distinctive results (individually and as a team)

Benefits

• Competitive compensation/Stock Options
• Generous rewards program
• Medical
• Dental
• Paid Vacation/Sick Pay Program
• Holiday pay
• Vision
• 401K
• AD&D and Life Insurance
• Company Outings/Social Events

Empowering Data, Delivering Results SHYFT Analytics is a full service solution company that delivers next-generation sales insights to the global life sciences industry. Our agile analytic solutions and services are re-defining the way commercial data drives brand performance. We are an innovation and service-driven organization with deep life sciences expertise, and our customers include large pharma, established and emerging biotech, and medical device companies. We are continually growing, and rewarding opportunities exist for exceptional individuals to join our high–quality team of experts.