IT Helpdesk Analyst
Why be a Toaster?
"Toast provides a flexible working environment, where everyone can work on what they want to, and also a supportive team that helps to learn fast." - Yifei S, Software Engineer
Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toast’s Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. We’re growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers’ success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if you’re passionate about your work and want to be in a fun and growing industry, join us!
Summary:
The IT Helpdesk Analyst’s role is to support information technology hardware and software across the entire Toast organization. This is primarily a desk-side support “IT Generalist” role with some remote support involved.
Key Responsibilities
● Respond to and troubleshoot issues reported by employees across a wide variety of technologies including laptops, peripheral devices, VOIP phones, audio-visual equipment, and software/cloud applications both onsite and remotely.
● Create and configure user accounts
● Image and profile laptops as part of new hire onboarding
● Document issues and resolution steps taken in helpdesk ticketing system
Experience & Qualifications
● 1-2 years of technical support experience
● Experience supporting Mac OS/OSX and Windows operating systems
● Experience using a support-ticket tracking system (Remedy, Zendesk, ServiceNow, etc)
● Can-do attitude with a commitment to providing top-tier customer service
● Excellent written and verbal communication skills
● Strong problem solving, troubleshooting, interpersonal, and ownership skills
● Ability to learn a wide variety of technologies and skills and adapt quickly in handling multiple tasks in a fast-paced environment