Implementation Manager

The Implementation Manager will play a key role in onboarding and providing ongoing support to ensure that educators can maximize the use of Ellevation to enhance their work with English Language Learners. You will work closely with the Partner Support Team to refine Ellevation’s approach to district partnerships, develop excellent relationships with district leaders, and foster long-term partnerships. You will play a key role using measurement systems to track the use and effectiveness of Ellevation and help ensure we are continuously improving. And you will help thousands of educators over time take advantage of a solution that provides great value. As an integral member of our Partner Support Team, you will be asked to create, contribute to, and own components of the process to onboard and get districts up and running. Just as important, we are looking for someone who wants to be in an early stage organization, has tremendous communication skills, and is motivated, proactive, and a self-starter.

Responsibilities and Duties

  • Lead the onboarding process for school districts. Onboarding includes working with the district’s team responsible for Ellevation, helping them to set goals, ensuring that Ellevation is set up to meet their needs, and working collaboratively with trainers to create a training plan.

  • Work consistently with district leaders to ensure the ongoing use of Ellevation, gather feedback, share new features, and address challenges.

  • Address and diffuse any concerns or escalated challenges that a partner may face regarding their service expectations.

  • Be accountable for the full partner success - from inception to renewal. Manage the negotiations of the renewal agreement.

  • Be comfortable initiating conversations regarding expansion and growth with our current partners

  • Proactively identify needs and gaps and take the initiative for developing ways to support Ellevation users.

  • Collaborate with the Partner Support Team to develop innovative ways to leverage technology to communicate and support all of Ellevation’s users.

  • Work collaboratively with our Product and Engineering teams, communicating observations and feedback from district partners to help inform future product development efforts.

  • Develop deep knowledge of the Ellevation product, a prerequisite for providing world-class support and service to educators.

 

Desired Skills and Experience

  • Strong analytic and problem-solving skills to help districts overcome barriers and maximize the use of Ellevation.

  • Rigorous approach to project management. The Partner Support Manager will manage complex implementations that require excellent organizational skills.

  • Outstanding verbal and written communication skills with audiences of all levels

  • Strong listening and questioning skills to gain a strategic understanding of partner needs and challenges.

  • Proven competency in identifying value-based opportunities for the partners; advocating partner needs internally and externally.

  • Adaptable self-starter who is skilled at creating structure in ambiguous environments.

  • Strong leadership skills, including a history of increasing leadership responsibility and career growth in previous professional settings.

  • Passion for driving change in education.

  • Travel requirements: > 20%

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Location

Our office is in the trendy and easily accessible Downtown Boston area with plenty of restaurants, coffee shops, and bars nearby.
38 Chauncy Street, Boston, MA 02110

Insider's spotlight

How would you describe the company’s work-life balance?

At Ellevation we have great work-life balance with remote work options and flexible hours. Everyone is very committed and works hard throughout the work days but knows that their personal time and PTO will be respected.

Mayya

Office Manager

How do you collaborate with other teams in the company?

I collaborate with others in the company through our use of Slack, regular all-hands company meetings, inter-team meetings, and our office space. More specifically, our Slack portal has been designed to include many cross functional channels such as product updates, territory-specific team channels and more. Inter-team meetings every 2 weeks, such as the Partner Product PowWow, gives partner-facing teams to learn more about the product development timeline, beta testing and the opportunity to ask questions. Ellevation also has a large open plan office with many different workspaces & locations, which makes it easy to work together & relax!

Ben

Partner Development Manager

What makes someone successful on your team?

A successful member of the data integration team is a quick learner who is process oriented with the ability to innovate. They must be inquisitive, yet self-directed with a strong attention to detail. Being a team player and just a generally nice person is also critical to their success.

Timna

Director of Data Operations

The Training Solutions team is an integral part of ensuring the overall success of our partners. Because we are the team to be in front of the end user, we [trainers] are able to provide valuable insight into the needs of our partners because we hear first hand what is going well, what could be improved, and what challenges users face. As a result, we influence and provide end user perspective that is valuable to product designers, implementation managers, marketing, and sales.

Denise

Director of Training Solutions

Every engineer meets bi-weekly with their manager to check-in. We discuss progress on current projects, near and long-term goals, and what resources we could use to help us succeed. It's a great environment to be in to grow your career skills.

Garret

Software Engineer

Perks of working here

Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Dental
Flex Work Hours
Game Room
Generous PTO
Happy Hours
Health Benefits
Onsite Gym
Remote Work Program
Stocked Kitchen
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