As Director, Office Experience, you are key in setting forth a work environment that embodies the innovative, employee and customer-centric face of Fuze. You will be responsible for a variety of Real Estate, Facilities and Office Administration needs and processes in a fast-paced early stage environment. You will support global and headquarters company initiatives and oversee site-specific operational requirements. You will report directly to the CFO while supporting other key stakeholders such as the Chief People Officer and the Regional Office Champions.

If you are the ideal candidate, you will be relentless about details and passionate about people. You will have a warm and friendly, customer oriented demeanor, like having fun, and enjoy building relationships. You will truly enjoy being in the thick of things. You can see a problem or an issue and waste no time in getting it resolved. You have a “can-do” attitude, and are intellectually curious and meticulously organized. The prospect of working on a wide variety of projects excites you. You are empathetic and perceptive, and savvy at balancing the needs and emotions of your customers. 

What you'll do: 

• Develop and execute a project plan for a visible and critical headquarters move
• General facilities management, including vendor negotiations
• Coordinate the new hire onboarding process with hiring Managers, HR and IT departments
• Maintain positive relationships with property and building management (Landlord)
• Ensure the safe, reliable, and efficient operation of building systems and equipment
• Address and remedy any building defects (HVAC, plumbing, electrical, etc) in a timely manner
• Plan projects for facility improvements from concept to completion
• Maintain, manage, and audit security access system to ensure accuracy
• Inventory, order and maintain a consistent level of office supplies and equipment Adhere to budget for facilities-related expenses
• Interface with Accounts Payable for review and approval of facilities-related invoices
• Oversee and manage outsourced contracts with vendors
• Manage RFP process for new or renewing contract services
• Maintain and manage space planning in coordination with the Chief People Officer
• Coordinate and execute all internal office moves
• Oversee the health and life safety systems to ensure required inspections and testing
• Respond immediately to all emergency situations
• Plan and facilitate the execution of employee engagement events in coordination with leaders and the HR team (Happy Hours, company meetings)
• Explore/implement new methods and procedures to reduce operational expenses
• Field and follow up on all queries from the public and customers and triage workflow
• Regular travel to key offices globally will be required 

 What you have: 

• Progressive experience and proven success in the facilities and office operations industry, where your track record shows the support and cultivation of a great place to work environment
• Excellent communication and customer service skills
• Advanced understanding of customer engagement methodologies
• Ability to manage the expectations of contractors and employees
• Ability to plan and prioritize tasks in a self-directed work environment
• Ability to multi-task and coordinate several efforts simultaneously
• Command of Microsoft office programs and web-based platforms
• Understanding of MEPs and building systems

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