Customer Success Analyst
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At Salsify, we're building the digital supply chain and transforming how commerce is done. We enjoy board games, team meals, and beers from the keg-bot one of our engineers built. But above all we love solving hard problems, building a team of people we can't wait to work with, and making our customers wildly successful. That's where you come in.
As a Customer Success Analyst, you'll use your analytical and critical-thinking skills to solve challenges facing your colleagues and our customers. You’ll be indispensable to the success of our entire Customer Success team and to all of our customers.
The Salsify Customer Success Analyst role is a unique opportunity for smart candidates to contribute immediately to one of the most visible parts of a fast-growing transformative high-tech company.
Responsibilities- Develop and maintain a deep understanding of both the Salsify product and our customers' specific needs
- Build strong knowledge of our customers’ product content and how to best represent it inside Salsify
- Become an expert on how the rich content requirements of top online retailers like Amazon.com, Walmart.com, Target.com, and HomeDepot.com.
- Work closely with your Customer Success colleagues and with our customers to complete high-quality projects in a timely fashion
- Drive customer success programs such as product newsletters, webinars, user groups, and the Salsify knowledge base
- 1-2 years professional experience
- You love coming up with solutions to all sorts of challenges, whether they be technical challenges, organizational challenges, or personal challenges.
- Excel is your information Swiss-army knife, and when Excel fails you, you love learning new tools and techniques.
- You have a strong analytical mind. You quickly understand data and can bend it to your will.
- You’re a self-starter. You work independently, complete projects rapidly and don’t hesitate to ask for help or offer help as needed.
- You’re organized, thorough, and can easily juggle many responsibilities at once.
- The above made you think "Yeah, that's me!"
- Medical and Dental
- 401K
- Stock Options
- Flexible spending plans
- Disability and Life insurance
- Generous vacation time
- And more Commuter and Employee Benefits
73% of consumers say that rich product content is the single most important factor in their product search and purchase decisions. The digital supply chain is changing and Salsify is at the forefront of this shift addressing the complex needs for brands and retailers. Salsify helps brands, retailers & distributors shorten time to market, enable more distribution channels and accelerate sales through the optimization, exchange and syndication of rich product content. Salsify is backed by top tier venture capitalists and is experiencing high growth. Come be part of the team.
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