We are in search of a highly motivated candidate who would be able to resolve any customer or store-facing issue as quickly, politely, and professionally as possible. Our Customer Experience Representatives are empowered to make the necessary decisions to ensure that Drizly’s service is first class.

Role and Responsibilities

• Assist Drizly customers, retail partners, and regional managers via phone and email with ordering and driver app questions
• Be a passionate advocate for customers while answering any questions that come your way 
• Learn and utilize Zendesk, a leading customer support tool, to inform a metric driven program to quickly address, solve, and track all customer support requests 
• Show empathy to customers and retail partners while solving problems and addressing unsatisfactory experiences
• Patient, polite, professional, and organized self starter with high attention to detail 
• Comfortable with changing course as priorities shift in real time with new inbound issues arriving
• Strong written communication skills 
• Enthusiastic, well-spoken, and interested in working directly with customers -- both receiving and placing phone calls in a time-sensitive environment 
• You’re a Drizly evangelist; you care about the product and getting others excited to use and work with it 
• Customer support experience in a high-volume environment is a plus 
• Experience writing in a professional setting is a plus 
• Work from home schedule and technical requirements
• Work time will be on a fixed schedule with shifts totaling 40 hours/week (some additional hours may be required)
• Weekend and weekly evening shifts are required 
• You must have access to a computer at home and reliable high-speed internet (this is not a full-time work-from-home position)