Customer Coach and Onboarding Specialist
Overview:
Crimson Hexagon is the global leader in consumer insights from social media data. Powered by patented technology and an in-house data library of more than 1 trillion posts, Crimson Hexagon's platform helps hundreds of brands and agencies answer critical business questions through the insights derived from social data. Clients include leading global organizations such as General Mills, Starbucks, Paramount Pictures, Netflix and Twitter, and leading agencies such as TBWA, VML, BBDO, Saatchi & Saatchi, Ogilvy, Edelman and Digitas. We’re a high growth software company headquartered in Boston with offices in Chicago, San Francisco and London.
We are looking for a smart and enthusiastic Customer Coach and Onboarding Specialist to join our Client Services team. The ideal candidate will be an excellent problem-solver with proven analytic skills. Just as importantly, we’re looking for someone with a passion for helping our customers succeed. The role works collaboratively with the Client Services team and relevant stakeholders to drive excellence and efficiency for our clients.
Responsibilities:- Become a power user of the Company’s platform and products and conduct complex analyses
- Provide technical and consultative support to our client base on a daily basis
- Train clients in their use of the platform by leading coaching sessions and presentations
- Carry out training needs analyses
- Design course materials and other documents including handouts, manuals and exercises
- Design training programs appropriate to the skills needed
- Onboard new coaches
- BA/BS General Studies, Liberal Arts or Business related disciplines
- Primary English language required; secondary languages a plus
- 2-4 years of experience
- Strong interest in software technology and social media
- Demonstrable critical thinking and creative problem solving skills
- Excellent communication and presentation skills
- Ability to communicate technical ideas to non-technical audiences
- Ability to learn new analytics tools, software platforms and industries quickly
- Ability to manage multiple projects simultaneously
- Self-starter attitude
- Highly organized and detail-oriented
- Positive attitude
- Teaching/instructional experience (software ideally)
- You can travel 20% of the time