Customer Champion - Onboarded Team

| Greater Boston Area
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In today’s world of always-on online consumption and commerce, consumers are demanding what they want, when they want it. Content is king, and always will be, for brands to get distribution, retailers to sell products and consumers to click ‘purchase.’ The problem in today’s marketplace is that there is no easy way to transfer this rich product information from brand to retailer without hours of manual and tedious spreadsheet management and updates.

Enter Salsify…. Salsify is a product content management and syndication platform. We power the seamless exchange of product content that powers today's commerce experience. Brand manufacturers, distributors, and retailers partner with us to exchange the high-quality content that drives online results.


We're looking for an outgoing and energetic person who will guide our customers by driving added business value through ongoing adoption and expansion of Salsify across their organizations. As the voice of our customer, you will provide internal feedback and work with our Product and Engineering teams to identify and prioritize strategic product enhancements.

Responsibilities

  • Manage post-implementation activity for Salsify's customers and continuously identify and communicate their status, risks, and opportunities
  • Develop and maintain a deep understanding of both the Salsify product and our customers' specific needs
  • Teach customers to successfully use Salsify and provide product expertise to customers in support of their ongoing usage
  • Partner with the Account Management team to ensure every customer has a plan in place for rollout and successful adoption of Salsify
  • Work closely with our Product and Engineering teams to identify and prioritize strategic product enhancements
  • Function as the voice of the customer to provide internal feedback on how Salsify can better serve our customers
  • Consult on industry best practices as an ecommerce thought leader
  • Drive expansion through ongoing adoption by educating customers on new product features and best practices

Requirements

  • You have experience in customer-facing, problem-solving positions in fast-paced, high-tech companies
  • You have experience managing multiple customer facing projects at once
  • You know lots of Excel tricks and you like teaching them to others, or you're jazzed about learning them yourself
  • You love coming up with solutions to all sorts of challenges, whether they be technical challenges, organizational challenges, or personal challenges
  • You can clearly and thoughtfully explain new concepts to diverse audiences
  • You're curious to learn about new businesses and industries, and you can quickly grasp and make effective use of industry- and company-specific terminology
  • You're outgoing and are energized by spending your day interacting with many different people
  • You may or may not be a coder, but you have a sense for what software engineers do and you're completely comfortable working alongside them
  • Consulting experience is a huge plus

Compensation and Benefits

  • Medical and Dental
  • 401K
  • Stock Options
  • Flexible spending plans
  • Disability and Life insurance
  • Generous vacation time
  • And more Commuter and Employee Benefits

73% of consumers say that rich product content is the single most important factor in their product search and purchase decisions. The digital supply chain is changing and Salsify is at the forefront of this shift addressing the complex needs for brands and retailers. Salsify helps brands, retailers & distributors shorten time to market, enable more distribution channels and accelerate sales through the optimization, exchange and syndication of rich product content. Salsify is backed by top tier venture capitalists and is experiencing high growth. Come be part of the team.

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Location

101 Federal Street, Boston, MA 02215

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