We are using design, service, and technology to change the way people think about medicine. We believe the best things are made by teams and rooted in empathy for our customers. We are a small, but growing company and you’ll have the opportunity to make a big impact on both the company and our customers’ lives.

The customer experience at PillPack spans a diverse array of interfaces (web, mobile, phone, chat, sms) and is powered by a suite of pharmacy systems that we designed and built. As a consumer product manager at PillPack you will work on a cross-functional team to help define the product objectives and overall road-map for each of the interfaces that come together to create the consumer experience at PillPack.

WHAT WILL YOU WORK ON EVERY DAY?

• Optimizing all aspects of our consumer experience, keeping a primary eye on maintaining an excellent customer experience that delights, while also meeting the defined goals associated with each step of the consumer experience.
• Using data and customer stories, create the context necessary for everyone on the product team (engineers, designers, etc) to collaborate to define necessary KPIs and prioritize product solutions.
• Full product life-cycle management (strategy/concept development, requirements gathering, user acceptance testing, post-launch analysis).
• Coordinating sprint plans and milestones with engineers and designers.

WHAT SKILLS AND EXPERIENCE DO YOU NEED?

• 3+ years of experience as a product manager, preferably working on consumer-facing products.
• Experience defining product requirements based on a wide range of inputs, both quantitative and qualitative.
• Excellent communication skills – you will need to work with a highly cross-functional team.
• A solid understanding of how business, design, and technology come together to create compelling product experiences.
• Ability to multitask and effectively prioritize critical tasks and conflicting requirements.
• High proficiency with working with data to understand trends, manage against defined metrics, and input into product decisions.
• Passion for a customer-centric process to create an exceptional user experience.