Client Services Specialist

| Greater Boston Area
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Client Services Specialist

Join the LevelUp Team and work alongside other talented, driven individuals to help build the next generation of mobile payments. LevelUp powers the mobile payment, ordering and loyalty apps for leading restaurant brands to help them engage their customers and drive sales.


 LevelUp is used by more than 4MM customers paying at over 100,000 locations nationwide. Backed by Google Ventures, T-Ventures and Highland Capital, LevelUp powers the mobile experiences for top brands like JPMorgan Chase, Potbelly, Tropical Smoothie Cafe, Equinox, Steak ‘N Shake, Dunn Bros Coffee, Argo Tea & sweetgreen. LevelUp was also recently named one of Boston's Best Places to Work by the BBJ!


Summary

We are looking for a business intelligence expert to join our client services team and assist our restaurants in making smart, data-driven decisions that drive app success. LevelUp now partners with over 200 restaurants, each with its own unique KPIs and business goals. Our Client Services Specialists help interpret those KPIs and business goals and map them to actionable plans, utilizing LevelUp’s robust campaign platform accompanied with creative marketing tactics. If you love diving into data as much as strategizing on actionable steps, this job is for you.


Responsibilities

  • Grow client platform utilization by managing and flawlessly executing client marketing campaigns
  • Collaborate with clients to optimize use of the LevelUp platform and develop deeper customer understanding through BI analysis
  • Work with internal Data Service and Account Management teams to initiate and execute marketing solutions grounded in measurable business result
  • Liaise with various internal and external teams to understand email and automation product enhancements and their impact on client workflows
  • Create rock-solid reports and clear, interesting data visualizations using PostgreSQL and BI tools

Qualifications

  • 1-3 years experience
  • Problem solving background
  • Outstanding ability to analyze data and turn it into a communicable value proposition
  • Demonstrated experience with time management, decision-making, and cross-functional work
  • Familiarity with SQL and BI tools like Tableau, Chartio, or Looker
  • Bachelor’s degree in marketing, business, economics, or other analytical disciplines

Bonus Points

  • Experience in the fast-casual restaurant industry in any capacity
  • Deep knowledge of customer engagement programs, small business growth, in-store marketing, or consumer behavior

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you’re interested in joining our best-in-class team, send your resume and a cover letter telling us why you should be our newest hire.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • AxureDesign
    • IllustratorDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • SalesforceCRM

Location

We are in the heart of downtown Boston's financial district, easily accessible by bus and train, and surrounded by tons of restaurants and amenities.

An Insider's view of Grubhub

How do your team's ideas influence the company's direction?

Our inside sales team lives on the company's front lines, playing an integral part in our growth strategy. Our sales team has direct access to our CSO, CEO and the entire marketing team. Their feedback, ideas, and suggestions -- even down to who they choose to call day in and day out ultimately define who our next client becomes.

Kathleen

Inside Sales Manager

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).

Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.

MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.

Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and happy hours!

Social Impact. At Grubhub we believe in giving back. In 2021, the Grubhub Community Fund gave more than $25 million to over 23 charitable organizations.. Employees are also given paid time off each year to support the causes that are important to them.

Friday Half Days! Grubhub has newly instituted a permanent Friday afternoon holiday -- meaning Permanent Friday HALF DAYS!!! Our offices are closed every Friday, so in-office teams will work remote every Friday. All employees are encouraged to end their Friday's at 1:00pm local time to get a head start to the weekend! Depending on certain business needs, some teams may implement a different schedule for this time off ... but everyone is getting extra time off, regardless!!!

COVID-19. Grubhub Covid-19 vaccination policy requires employees to be fully vaccinated, and employees must be able to show proof of full-Covid-19 vaccination, prior to starting employment.

Culture
Volunteer in local community
Partners with nonprofits
Grubhub partners with many Non Profits through our “Donate the Change” program. Past examples include The National LGBT Chamber of Commerce (NGLCC), Feed the Soul Foundation, and World Central Kit
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Certain roles within Grubhub are eligible to receive company equity.
Performance bonus
Certain roles within Grubhub are eligible for bonuses.
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Technology employees are eligible to receive up to $2,000 annually for continuing education opportunities such as conferences, bootcamps and events.
Continuing education available during work hours
Online course subscriptions available

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