Crimson Hexagon is the global leader in consumer insights from social media data. Powered by patented technology and an in-house data library of more than 950 billion posts, Crimson Hexagon's platform helps hundreds of brands and agencies answer critical business questions through the insights derived from social data. Clients include leading global organizations such as General Mills, Starbucks, Paramount Pictures, Microsoft and Twitter, and leading agencies such as TBWA, VML, BBDO, Saatchi & Saatchi, Ogilvy, Edelman and Digitas.  We’re a high growth software company headquartered in Boston with offices in Chicago, San Francisco and London.

Are you interested in developing skills in social media analytics and customer success?Are you up to the challenge of contributing to a dynamic, growing company in Boston's Innovation District?

We are looking for motivated, self-starting individuals (especially in business, economics or management related programs) with particularly strong writing, organizational and project management skills.

As a CS Operations Associate, you will support the Customer Success Operations Manager with a focus on data integrity and finding operational efficiencies. You will work on projects such as cohort reporting, revenue forecasting and customer health metrics. The ideal candidate will enjoy building effective processes and have a high technical aptitude and strong organizational skills.