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The Billing Support Analyst is a key member of the company’s Accounting department. He/she will be responsible for a large variety of administrative tasks to include; creating and editing customer invoices, delivering (either electronically or via mail) invoices to customers, collecting payments on accounts and researching discrepancies on invoices. The analyst will be accountable for invoicing, tracking and collecting receivables and may be asked to participate in financial operations audits as needed. This role will provide an opportunity to participate in special projects utilizing general accounting skills offering an opportunity for professional growth.

What you'll do:

• Point of contact for any customer billing issues
• Review and address Salesforce tickets
• Answering calls
• Documentation of customer issues
• Follow-up with billing analysts on open items
• This position performs basic to complex quality assurance, audit, validation, and data entry tasks. 
• Create and deliver month-end invoices to customers for payment
• Follow-up with customers regarding those payments
• Perform research on reported discrepancies
• Identify challenges/issues and communicate to management
• Maintain a high level of accuracy on assigned tasks
• Work across departments - cross functional with customer facing teams, provisioing and product teams

 What you have:

• Bachelor’s degree required (accounting a plus)
• Proficiency in Microsoft Office (Excel, Word) and Adobe PDF
• Excellent communication and customer service skills
• Comfortable speaking directly with clients regarding past due invoices
• Ability to work independently
• Must have the ability to prioritize

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